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Skills

  • Contract negotiation
  • Cost reduction strategies
  • Affordable housing advocacy
  • Team building
  • Business Development
  • Training program development
  • Affordable housing programs knowledge
  • Budgets
  • Loan processing
  • Customer service excellence

Work Experiences

  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Boosted tenant satisfaction by 34%.
  • Achieved results in 6 months.
  • Addressed property management concerns quickly.
  • Achieved a 16% reduction in escalated complaints.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Achieved 57% smoother transitions.

Summaries

  • Housing Supervisor with 15 years of successful stakeholder engagement and workflow optimization experience.
  • Achieved quicker resolution of tenant issues.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Inspections are organized, issues are resolved, and project management is delivered.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Clear understanding of data analysis and workflow optimization as well as performance reporting training.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Budget-conscious supervisor.
  • Achieved $15 in annual savings.
  • Detail-oriented with prior experience coordinating team leadership and performance reporting.

Accomplishments

  • Collaborated with maintenance teams to reduce average repair request resolution time by 15 hours over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced vacancy turnaround time from 9 days to 7 days, boosting occupancy in a highly competitive rental market.
  • Successfully led a team of 4 staff in daily property management operations, maintaining 77% tenant satisfaction.
  • Collaborated with team of 8 in the development of method.
  • Introduced a new CRM system for managing tenant concerns, improving issue resolution times by 57%.
  • Managed housing waiting list of more than 14 applicants, maintaining fair unit allocation practices and timely follow-ups.
  • Initiated monthly internal audits of property financials, helping identify discrepancies and achieving 72% greater accuracy in reporting.
  • Worked alongside the legal department to mitigate lease violations, reducing housing disputes by 79%.
  • Spearheaded tenant satisfaction surveys and implemented suggestions, which increased overall ratings by 35% over 6 months.

Affiliations

  • Society of Workforce Planning Professionals (SWPP)
  • Institute of Housing Management (IHM)
  • Freemason
  • National Low Income Housing Coalition (NLIHC)
  • Real Estate Management and Development Network
  • Society of Human Resource Management
  • American Society for Public Administration (ASPA)
  • Lions Club
  • American Planning Association (APA)
  • American Association of Service Coordinators (AASC)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Public Accountant
  • Housing Choice Voucher Specialist Certification (Section 8)
  • Tenant-Landlord Mediation Certification
  • Master Property Manager (MPM)
  • Community Association Manager License by Georgia
  • CompTIA Network+

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