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Skills

  • Knowledge of quality systems
  • Food preparation
  • Public speaking
  • MS Office
  • Policy reinforcement
  • Operational improvement
  • Jira use
  • First Aid/CPR
  • Employee supervision
  • Relationship development

Work Experiences

  • Created multi-threaded admin web applications based on procedure.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Informed managers and production supervisors about production issues.
  • Established and tracked the goals and objectives of the quality department.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved 35% faster resolution rates for critical production bugs.
  • Gathered, analyzed, and disseminated statistical data.

Summaries

  • With extensive knowledge of Jira use, committed to high standards of product inspections and customer service.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Accomplished leader known for driving cost-saving measures, such as introducing streamlined testing protocols that reduce expenses by $8 annually without sacrificing quality.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Within Miscellaneous, senior Director of Quality Assurance and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Among his accomplishments is the creation of a system app for use in the process industry.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Director of Quality Assurance with 10 years of successful stakeholder engagement and workflow optimization experience.

Accomplishments

  • Built and maintained strong relationships with suppliers, ensuring all third-party components met internal quality standards, reducing defects by 82%.
  • Coordinated with third-party vendors in initiative to ensure adherence to quality benchmarks, reducing vendor-related defects by 28%.
  • Led root cause analysis investigations, identifying key issues and introducing corrective actions that enhanced product reliability by 65%.
  • Boosted operational performance by 32% after revamping legacy QA frameworks and aligning them with modern agile development practices.
  • Reduced product recalls by 55% by integrating advanced analytics and preventive quality controls in all phases of production.
  • Monitored and evaluated quality assurance best practices in standard, leading to the acquisition of CPA and positioning the company as a leader in compliance.
  • Reduced time-to-market by 36% by optimizing the integration of QA test automation and agile practices with development cycles.
  • Reduced product release delays by 19% through the implementation of a continuous testing process using Asana.
  • Documented and resolved standard which led to category.
  • Streamlined quality processes by implementing Six Sigma methodologies, resulting in a $18 reduction in production waste.

Affiliations

  • Project Management Institute
  • American Productivity and Quality Center (APQC), Knowledge Base Contributor
  • International Lean Six Sigma Institute (ILSSI), Gold Certification Holder
  • Lions Club
  • Association for Talent Development (ATD), Employee Retention Programs Advisor
  • Software and Systems Quality Conferences (SSQC), Regular Keynote Speaker
  • International Organization for Standardization (ISO), Compliance Lead for metric
  • National Alliance for Quality Improvement (NAQI), Board Member
  • Jaycees
  • ISO Auditor Group for Miscellaneous, Lead Auditor

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality (ASQ)
  • SHRM Certified Professional (SHRM-CP)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Advanced Test Automation Engineer Certification framework
  • Total Quality Management (TQM) Certification – Cedar Works
  • ServSafe
  • Certified Public Accountant (CPA)

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