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Skills

  • Team Leadership
  • Operational budget forecasting
  • Clerical support
  • Staff development
  • Hardware evaluation
  • Statistical Process Control (SPC)
  • Employee supervision
  • Document scanning
  • Risk management processes and analysis
  • Product testing

Work Experiences

  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Had an excellent attendance record and was always on time for work.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Double-checked the data's accuracy and integrity.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved $13 annual savings.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created multi-threaded admin web applications based on procedure.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Clear understanding of budget management and risk assessment as well as process improvement training.
  • Motivated Director of Quality Assurance with experience managing large-scale projects, including budgeting and administration.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Accomplished in driving performance.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Director of Quality Assurance with 10 years of successful stakeholder engagement and workflow optimization experience.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.

Accomplishments

  • Coordinated with third-party vendors in initiative to ensure adherence to quality benchmarks, reducing vendor-related defects by 28%.
  • Developed and launched a global employee training program on Microsoft Excel tools, which elevated team competence and improved testing consistency by 25%.
  • Led root cause analysis investigations, identifying key issues and introducing corrective actions that enhanced product reliability by 65%.
  • Implemented data-driven quality auditing tools that decreased inspection time by 55% while simultaneously improving defect identification accuracy.
  • Directed the rollout of a new quality management system (QMS) across 18 departments, driving process uniformity and quality improvement initiatives.
  • Collaborated with team of 2 in the development of standard.
  • Generated comprehensive QA reports that were used to inform organizational strategy, resulting in strategic enhancements that boosted product performance by 60%.
  • Reduced product release delays by 19% through the implementation of a continuous testing process using Asana.
  • Led the transition to ISO PMP across all product lines, ensuring compliance and reducing non-conformity by 67%.
  • Developed a quality monitoring system to track product defects and errors, improving early detection rates by 78%.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • International Test and Evaluation Association (ITEA) Member
  • Quality System Regulators Network (QSRN), Thought Leader
  • Failure Mode and Effects Analysis (FMEA) Community, Contributor
  • Society of Quality Assurance (SQA), Active Chapter Member
  • Association for Computing Machinery
  • American Productivity and Quality Center (APQC), Knowledge Base Contributor
  • Test Management Forum (TMF), Panel Member

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA) - program
  • Certified Protection Officer (CPO)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Test Manager (CTM) - International Institute for Software Testing (IIST)
  • Automotive Quality Core Tools Certification (APQP, FMEA, PPAP, MSA, SPC) - AIAG
  • ISO 14001 Environmental Management Systems Lead Auditor – initiative
  • Supplier Quality Professional Credential - ASQ
  • Cisco Certified Internetwork Expert (CCIE)

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