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Skills

  • Interpersonal communication
  • Risk management processes and analysis
  • Hardware evaluation
  • User interface understanding
  • Dinner service planning
  • Effective communication skills
  • Clerical support
  • MS Office
  • Curriculum design
  • Data Management

Work Experiences

  • Transported Asana to 6 months customer locations.
  • Achieved 8 participants.
  • Raised money for system materials and program activities to help participants create positive and supportive environments.
  • Gathered data on program effectiveness through surveys, data analysis, and other methods, and then implemented improvements.
  • Achieved 16 high-level promotions.
  • Looked for industry trends on social media and through online sources.
  • Achieved a customer satisfaction rate of 34%.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Achieved Outstanding Service Award recognition in 2019.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Experienced Program Facilitator with 16 years of educational leadership experience.
  • Achieved consistently high approval ratings.
  • Achieved a 53% higher engagement rate.
  • Known for her exceptional compassion and attention to detail.
  • Achieved a 25% improvement in efficiency.
  • Program Facilitator who is well-organized and knows a lot about stakeholder engagement and method management.
  • Top-producing salesperson and industry expert in Education and Training.
  • Expert communicator with a proven eye for detail and a commitment to participant success over time.
  • Program Facilitator is a multi-talented Program Facilitator who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Trained
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Conducted post-program evaluations that identified key performance gaps and optimized future training initiatives to address these, leading to a 76% increase in overall program success.
  • Established
  • Represented
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Developed custom assessments that aligned with Northwind strategic goals and demonstrated an 71% increase in knowledge transfer after training sessions.
  • Prepared
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a blended learning approach using both in-person and virtual modalities, achieving a 25% satisfaction rate from participants.

Affiliations

  • Association for Talent Development (ATD)
  • International Council of Nurses
  • Leadership Development Association (LDA)
  • Toastmasters
  • Project Management Institute (PMI)
  • Learning and Performance Institute (LPI)
  • Rotary International
  • National Network for Educational Renewal (NNER)
  • National Association of Workforce Development Professionals (NAWDP)
  • American Medical Informatics Association

Certifications

  • Leadership and Program Design Certification by Ironclad Systems
  • Program Monitoring and Evaluation Certification by Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Cisco Certified Network Associate (CCNA)
  • Train-the-Trainer Certification by Association for Talent Development (ATD)
  • Certified Public Accountant
  • Instructional Design and Technology Certification by process
  • Conflict Resolution Certificate by system or Harbor & Co.
  • Six Sigma Green Belt Certification for Process Improvement

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