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Skills

  • Sales processes
  • Client Retention Strategies
  • Brand Visibility Strategies
  • Data-driven decision making
  • Contract negotiation and closing deals
  • Strategic planning
  • Review of contracts
  • Solution selling
  • Custom sales training module creation
  • Accomplished manager

Work Experiences

  • Implemented Adobe Creative Suite to streamline program procedures and initiative tasks.
  • Increased retail sales volume in my assigned territory by 17% through strategic budgeting and product promotion.
  • Planned and coordinated 17 training sessions to improve employee skills and increase 10% employee retention.
  • Met financial goals by using Asana to create annual budgets, forecast requirements, schedule expenditures, and analyze variances.
  • Cut the past year spending by 4% by using QuickBooks to create effective budgets.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Hired, supervised, and coached 3 employees on sales strategies to maximize performance.
  • Used Salesforce to adjust and monitor employee payroll, document sales, and maintain budgets.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptional at delegating and assigning responsibilities to employees, as well as developing strategic initiatives to boost employee productivity, profitability, and customer service quality.
  • Achieved a 30% faster response rate to customer inquiries.
  • Achieved a 33% annual rise in revenue.
  • Achieved a 76% improvement in sales productivity.
  • Skilled in performance reporting and capable of streamlining daily activities to increase productivity and sales.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Clear understanding of client relations and project management as well as vendor management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Area Sales Service Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 10+ accounts, generating more than $18 in revenue per three years.

Accomplishments

  • Collaborated with product development and marketing teams to launch Asana, achieving 33% above target sales in the first 6 months.
  • Re-engineered the service delivery model, reducing response times by one year and cutting operational costs by 80%.
  • Negotiated pricing terms with 10 key suppliers, cutting procurement costs by 81% while maintaining product quality.
  • Collaborated with key stakeholders in the product division, tailoring offerings that resulted in a 79% bump in client renewals.
  • Improved sales forecasting accuracy by 52% through the integration of predictive data modeling tools.
  • Secured multiple partnerships with regional service providers, driving a 35% increase in revenue from bundled service offerings.
  • Drove product awareness and sales by creating targeted promotional campaigns, earning a 84% increase in qualified lead volume.
  • Enhanced client engagement by introducing automated follow-up protocols, reducing response window by the past year.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Global CX Management Association (GCXMA)
  • Sales Enablement Society
  • Global Sales Science Institute (GSSI)
  • American Society of Safety Professionals
  • National Retail Federation (NRF)
  • Certified Pricing Professional (CPP) Scrum Master
  • International Society of Service Management (ISSM)
  • International Association of Administrative Professionals
  • International Franchise Association (IFA)
  • Digital Sales Leadership Network (DSLN)

Certifications

  • Professional Selling Skills® (PSS) - Miller Heiman Group
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified eCommerce Specialist - eMarketing Institute
  • Certified Professional Sales Leader (CPSL) - Summit Group
  • Amazon Web Services (AWS) Business Professional - 2017
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Ads Certification 2024

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