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Skills

  • Cross-departmental collaboration
  • Recruitment
  • Operational improvement
  • Conflict resolution and mediation
  • Project organization
  • Strategic planning
  • Performance monitoring and evaluation
  • Regulatory compliance
  • Cost control and budgeting
  • Customer Satisfaction Improvement Initiatives

Work Experiences

  • Cut landfill disposal by 80%.
  • Collaborated with dietitians to develop dietary accommodations for special meal requests, increasing customer satisfaction for standard.
  • Cut repair costs by $18 over two years.
  • Collaborated with dietitians.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Addressed performance improvement opportunities.
  • Achieved a 54% decrease in service delays.
  • Adjusted recipes to maintain nutritional standards.
  • Created targeted promotions.
  • Increased quality assurance by performing frequent line checks.

Summaries

  • Trained in food preparation and handling, inventory management, and customer service.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Strengths in strategic planning and vendor management backed up by Food and Beverage training.
  • Assistant Cafeteria Manager experienced in managing payroll.
  • Assistant Cafeteria Manager recognized for enhancing staff performance through targeted training, increasing kitchen efficiency and reducing customer complaints by 35%.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Clear understanding of client relations and workflow optimization as well as stakeholder engagement training.
  • Within Food and Beverage, senior Assistant Cafeteria Manager and outstanding performer in performance reporting and risk assessment.

Accomplishments

  • Facilitated pre-shift briefings to align 8 team members on daily goals, contributing to seamless service delivery during high-capacity meal times.
  • Documented and resolved method which led to category.
  • Created allergen-friendly food options to accommodate 2% of students with dietary restrictions, increasing student participation in meal programs.
  • Assisted in designing a new seasonal menu offering, introducing 14 new dishes that increased customer choice and revenue by 81%.
  • Led daily pre-shift team discussions, improving communication and task delegation across 7 team members, contributing to higher service consistency.
  • Created detailed financial reports tracking food supply costs, assisting management in budget planning and reducing over-expenditure by $4.
  • Brought innovative seasonal menu items to life by incorporating fresh, locally sourced ingredients, contributing to a sales increase of 38%.
  • Improved operational efficiency by digitizing the inventory tracking system, resulting in a reduction of lost or expired items by 22%.
  • Developed training workshops for employees on safe food handling, resulting in a 38% increase in adherence to food safety standards.
  • Led efforts to ensure compliance with HACCP protocols, successfully passing all health inspections for 9 consecutive months.

Affiliations

  • Foodservice Management Professionals (FMP) Certification
  • Foodservice Consultants Society International (FCSI)
  • American Society of Safety Professionals
  • Society for Hospitality and Foodservice Management (SHFM)
  • Toastmasters
  • Certified Professional in Food Safety (CP-FS)
  • Women Chefs & Restaurateurs (WCR)
  • National Restaurant Association (NRA)
  • Certified Dietary Manager (CDM) Program
  • Institute of Food Technologists (IFT)

Certifications

  • Allergen Awareness Training Certification
  • CompTIA Network+
  • CompTIA A+ Technician
  • Salesforce
  • Certified Professional—Food Safety (CP-FS)
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Certified Food Protection Professional (CFPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Culinary Administrator (CCA)
  • Certified Public Accountant

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