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Skills

  • Operational improvement
  • Team management
  • Regulatory compliance
  • Contract negotiation
  • Cost-saving strategies in property management
  • Team building
  • Public speaking and presentations
  • Customer service
  • Conflict resolution and mediation
  • Cross-functional team collaboration

Work Experiences

  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Added 11 new units in three years.
  • Set up appointments for showings of marketed properties.
  • Arranged quarterly workshops for tenants and landlords.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Actively participated in housing consortium meetings.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 15% or higher.

Summaries

  • Clear understanding of budget management and cross-functional collaboration as well as client relations training.
  • Landlord Liaison who is communicative and has excellent customer service and stakeholder engagement skills.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Inspections are organized, issues are resolved, and risk assessment is delivered.
  • Achieved $4 in savings.
  • Advocated for tenant rights.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Talented business manager with a track record of success in both operations and leadership.
  • In stressful situations, maintains a calm and professional demeanor.
  • Aimed at fostering long-term relationships between landlords and tenants.

Accomplishments

  • Guided over 16 clients through eviction prevention programs, enabling 54% to successfully avoid displacement.
  • Achieved 70% reduction in tenant turnover through the implementation of targeted education seminars for new tenants on rights and responsibilities.
  • Implemented a tenant care outreach program that reduced eviction rates by 37% across Denver.
  • Devised and executed promotional campaigns to increase landlord enrollment in housing support services, leading to 32% growth in participation.
  • Expanded housing options by securing 15 new landlord partnerships, providing critical housing solutions for vulnerable populations.
  • Collaborated with affordable housing developers to expand inventory, generating 5 additional housing units during 2016.
  • Participated in city-wide landlord task force to address local housing shortages, contributing to 16 new affordable units being brought online.
  • Led 6-person cross-functional team to implement new housing strategies, resulting in 17% more transitional housing placements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined tenant screening procedures by collaborating with landlords, reducing application processing time by 15%.

Affiliations

  • American Marketing Association
  • National Coalition for Landlord-Tenant Mediation
  • National Apartment Association
  • Real Estate Management Professionals Association
  • Council for Affordable and Rural Housing
  • Lions Club
  • Council of Large Public Housing Authorities
  • Association for Housing and Urban Development
  • American Medical Informatics Association
  • American Society of Safety Professionals

Certifications

  • Certified Occupancy Specialist (COS) - process
  • Landlord-Tenant Law Certification - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Housing Counselor - Ironclad Systems
  • Affordable Housing Program Management Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • HUD Housing Specialist Certification - method
  • CompTIA Security+
  • Certified Public Accountant
  • Affordable Housing Property Management Certification - HUD

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