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Skills

  • MS Office
  • Inventory management
  • Food plating and presentation
  • Social media management
  • Retail operations management
  • Business operations
  • Relationship development
  • Project organization
  • Time management
  • Method equipment

Work Experiences

  • Cut average customer wait time by 13 minutes.
  • Achieved results during the 2021 period.
  • Cut overtime by 24%.
  • Achieved a Innovation Award from framework.
  • Aligned with sustainability goals.
  • Informed 16 program of employees about menu changes and procedures.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Conducted monthly staff performance reviews, helping employees meet KPIs and personal growth goals.
  • Conducted thorough market research and competitor analysis, leading to an innovative product that accounted for 59% of first-quarter sales.
  • Curated a signature juice blend, driving a 32% uptick in sales for personalized product lines.

Summaries

  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Within Food and Beverage, senior Juice Bar Manager and outstanding performer in strategic planning and stakeholder engagement.
  • Achieved a 68% improvement in satisfaction.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved 46% revenue growth from seasonal promotions.
  • Adept at loyalty program development, resulting in a 42% growth in repeat business within the first 4 months of implementation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Documented and resolved system which led to metric.
  • Negotiated with suppliers to achieve a 20% cost reduction for premium organic ingredients while maintaining product quality.
  • Resolved product issue through consumer testing.
  • Led the launch of a new seasonal juice line, which contributed to a 74% increase in seasonal sales revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expanded the customer base by launching a community outreach program, increasing local market share by 71%.
  • Curated a new signature juice blend, driving a 16% increase in sales for personalized products and building strong customer loyalty.
  • Supervised a team of 11 employees, boosting productivity and employee morale by spearheading team-building initiatives.
  • Reduced overall operating expenses by 35% through vendor re-negotiations and better stock management.
  • Coordinated daily, weekly, and monthly revenue reports, identifying areas of improvement that increased revenue by 26%

Affiliations

  • Food and Beverage Managers Association (FBMA)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Society for Foodservice Management (SFM)
  • Specialty Coffee Association of America (SCAA)
  • Toastmasters
  • Women Chefs & Restaurateurs (WCR)
  • National Association of College & University Food Services (NACUFS)
  • IFMA (International Foodservice Manufacturers Association)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • CompTIA Security+
  • Certified Health & Nutrition Coach by initiative
  • CompTIA A+ Technician
  • Certified in Customer Service and Satisfaction Management by initiative
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • ServSafe
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Inventory Management Professional Certification by category

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