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Skills

  • FCL/LCL container management
  • Relationship development
  • First Aid/CPR
  • Stored goods retrieval
  • Team building
  • Vendor Negotiations
  • MS Office
  • Alternative transportation methods (rail, air)
  • Client relationship management
  • Document digitization processes

Work Experiences

  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Achieved 39% customer satisfaction.
  • Worked with shipping or freight companies to negotiate and arrange goods transportation.
  • Achieved a 69% reduction in transit time.
  • Collaborated with vendors in Chicago.
  • Assisted customers with complex shipping information.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with carriers to implement eco-friendly shipping options.
  • Conducted quarterly vendor audits.
  • Coordinated incoming ocean shipments of Microsoft Excel.

Summaries

  • Collaborated with insurance providers.
  • Achieved zero incidents in compliance with regulations.
  • Achieved 45% fewer customs penalties for clients.
  • Coordinated ocean shipments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 74% reduction in customs-related delays.
  • Certified Ocean Import Specialist.
  • Advanced operational excellence in high-volume global shipments.
  • Adhered to stringent IATA and IMDG regulations.
  • Within Transportation, senior Ocean Import Specialist and outstanding performer in cross-functional collaboration and stakeholder engagement.

Accomplishments

  • Secured cost reductions of $9 annually by negotiating competitive ocean freight rates and optimizing carrier selection.
  • Developed and implemented new Standard Operating Procedures (SOPs) for freight documentation that led to Employee of the Year for operational excellence in 2023.
  • Led a team that reduced demurrage fees by $17 annually through better container handling and port coordination practices.
  • Implemented a system for automating the retrieval of shipping documents, reducing manual effort by 31% and improving turnaround time for customer requests.
  • Revised and improved the cargo claim process, leading to a 70% reduction in claim settlement time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cross-functional initiatives aimed at improving port efficiency, coordinating with logistics, customs, and warehousing to achieve initiative.
  • Supervised the handling of dangerous goods in compliance with IATA and IMDG regulations, ensuring 8 consecutive incident-free shipments across 18 countries.
  • Developed a training protocol for stevedores that resulted in a 42% decrease in damaged goods and reduced insurance costs by $2.
  • Reduced warehouse storage fees by optimizing inventory flows, saving $9 in annual carrying costs.

Affiliations

  • Society of Women Engineers
  • Affiliated with Customs Brokers and Freight Forwarders Association of Denver, ensuring updated knowledge of regional compliance standards.
  • Engaged with the Global Cold Chain Alliance (GCCA), focusing on advancements in temperature-controlled shipments for perishable goods.
  • Jaycees
  • Member of the International Compliance Association (ICA), with training certifications in customs management aimed at minimizing import penalties.
  • Affiliated with the Global Trade Professionals Alliance (GTPA), with yearly attendance at their International Trade Compliance seminars.
  • Active membership in the Chartered Institute of Logistics and Transport (CILT), gaining insights into global maritime transport innovations.
  • Association of Information Technology Professionals
  • Certified Customs Compliance Officer, endorsed by the International Compliance Professionals Association (ICPA), elevating expertise on trade regulations.
  • Member of the National Customs Brokers & Forwarders Association of America Inc. (NCBFAA), involved in regulatory awareness initiatives.

Certifications

  • Ocean Transportation Intermediary (OTI) Certification
  • Customs Broker License Examination Preparation Certification
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • Marine Cargo Insurance Certifications category
  • Certified Supply Chain Professional (CSCP)
  • International Import Export Certification Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified International Trade Professional (CITP)
  • Licensed Customs Broker (LCB)
  • Certified Lean Supply Chain Professional 2022

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