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Skills

  • Team building
  • Payroll and budgeting
  • Process automation
  • Cost reduction strategies
  • Relationship development
  • Credit and collections
  • Conflict resolution
  • Budgets
  • Project organization
  • Budget preparation and management

Work Experiences

  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Coordinated travel arrangements for 6 international and domestic trips per quarter, ensuring compliance with company policies.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Collaborated with HR to streamline resume review processes.
  • Consolidated office supply vendors.
  • Collaborated with HR to streamline resume review processes, reducing time-to-hire for administrative positions from 15 to 15 weeks.
  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Developed an onboarding program for new administrative hires, cutting down onboarding time by 32%.
  • Coordinated travel arrangements for 3 trips.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.

Summaries

  • Administrative Support Manager known for improving client inquiry response time by 32% through the introduction of a customer ticketing system. Expertise in office policy development and team management.
  • Adept at developing office policies.
  • Administrative Support Manager with expertise in onboarding programs.
  • Adept at managing high-performing administrative teams.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Meticulous Administrative Support Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Microsoft Excel.
  • These abilities, as well as a strong work ethic, are available.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 59% faster document retrieval times.

Accomplishments

  • Created and enforced a company-wide document management system, ensuring 67% compliance with data security standards.
  • Improved relationship with external vendors and reduced overhead costs by 42% through negotiated contract renewals.
  • Introduced a new workflow structure that improved collaboration between administrative staff, enhancing project outcomes by 56%.
  • Collaborated with team of 10 in the development of method.
  • Tracked performance metrics across 10 administrative teams, resulting in data-driven decisions that improved resource allocation by 38%.
  • Processed confidential HR documents for 11 employees with 25% error-free submissions, ensuring adherence to corporate regulations.
  • Developed and maintained executive dashboards providing real-time data insights, increasing decision-making efficiency by 85%.
  • Reduced discrepancies in inventory records by 49% through regular audits and improved tracking systems.
  • Led cross-departmental communication and coordination efforts, improving project delivery timeframes by 38%.
  • Handled procurement of office supplies for 17 departments, optimizing supply chain costs and reducing waste by 48%.

Affiliations

  • National Notary Association (NNA)
  • American Society of Safety Professionals
  • Lions Club
  • Toastmasters
  • American Society of Professional Administrators (ASPA)
  • Society of Women Engineers
  • National Association of Professional Organizers (NAPO)
  • Women's Business Enterprise National Council (WBENC)
  • Association for Supply Chain Management (APICS)
  • International Customer Service Association (ICSA)

Certifications

  • Agile Project Management Certification by Summit Group
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Administrative Manager (CAM) by the Institute of Certified Professional Managers
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Vendor Manager (CVM) by the Sigma Management Institute
  • Administrative Support Professional Online Course Certification by category
  • Certified Business Office Manager (CBOM) by the American Institute of Healthcare Compliance
  • Certified Information Systems Auditor (CISA) by ISACA

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