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Skills

  • Budget preparation and management
  • Administrative staff supervision
  • Process automation
  • Strategic planning
  • Risk assessment and mitigation
  • Microsoft Office Suite proficiency
  • Project organization
  • First Aid/CPR
  • Relationship development
  • Change Management

Work Experiences

  • Automated expense reporting for the department.
  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Conducted regular check-ins.
  • Achieved a 21% on-time delivery rate.
  • Created executive-level reports on office performance metrics.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Coordinated travel arrangements for 6 international and domestic trips per quarter, ensuring compliance with company policies.
  • Audited vendor invoices.
  • Was in charge of billing, collection, and reporting for an office that generated over $10 per year.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Aligned office operations with company goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at preparing executive-level reports.
  • Administrative Support Manager with exceptional time management skills.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Within Miscellaneous, senior Administrative Support Manager and outstanding performer in client relations and project management.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Adept at managing high-performing administrative teams.
  • Administrative Support Manager with 8 years of successful stakeholder engagement and risk assessment experience.
  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Reduced office supply costs by 78% through a new vendor management and inventory audit program.
  • Implemented a streamlined process for calendar management that increased scheduling efficiency by 32% for executive leadership.
  • Prioritized competing deadlines and achieved a 71% on-time delivery rate for urgent administrative requests.
  • Ensured all executive travel complied with company policies, leading to 31% risk mitigation in corporate travel policy violations.
  • Organized complex meeting schedules across 10 global divisions, improving communication and decision timelines.
  • Managed a team of 8 administrative professionals, ensuring all tasks were completed with 56% accuracy and on time.
  • Led the coordination of travel arrangements for over 4 international and domestic trips each year, reducing travel errors by 68%.
  • Created and enforced a company-wide document management system, ensuring 67% compliance with data security standards.
  • Developed a detailed financial reporting system that improved budget tracking and reduced administrative costs by 64% annually.
  • Collaborated with HR to administer training programs, leading to a reduction in onboarding complaints by 64% within 6 months.

Affiliations

  • National Contracts Management Association (NCMA)
  • National Association of Executive Assistants and Administrative Professionals
  • International Customer Service Association (ICSA)
  • Conference Board – Talent Management Council
  • Change Management Institute (CMI)
  • National Management Association (NMA)
  • Jaycees
  • Society of Human Resource Management
  • Corporate Wellness Council
  • Rotary International

Certifications

  • Microsoft Power Automate Certification by Microsoft
  • Certified Organizational Development Professional (CODP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Corporate Wellness Specialist (CCWS) by the Corporate Health & Wellness Association
  • Certified Management Accountant (CMA) by the Institute of Management Accountants
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Conflict Resolution and Mediation Certification by Meridian
  • Certified Business Office Manager (CBOM) by the American Institute of Healthcare Compliance
  • Agile Project Management Certification by Summit Group

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