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Epic OpTime Go-Live Support Specialist resume examples

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Skills

  • Software upgrades
  • Insurance billing
  • Best practices development for healthcare software
  • Application installations
  • Cross-functional team collaboration
  • Relationship development
  • Windows XP/Vista
  • LAN aptitude
  • Equipment repair
  • Collaborative approach with surgeons and nurses

Work Experiences

  • Achieved a 56% reduction in post-go-live training needs.
  • Responded to 8 individual tickets to provide Jira and Asana end-user support every week.
  • Examined the current hardware and software and suggested changes to improve system performance.
  • Assisted system customers with data connectivity issues, including troubleshooting and hardware rebooting.
  • Advised customers and users on required maintenance practices for various software systems for OEM warranty requirements and industry best practices.
  • Achieved over 63% satisfaction rate in post-go-live surveys.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Championed the creation of interactive e-learning tools.

Summaries

  • Bringing a deep understanding of category operations as well as a resilient nature focused on identifying root causes and implementing long-term solutions.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Complicated concepts must be communicated in a clear and concise manner.
  • Epic OpTime Go-Live Support Specialist capable of assisting framework users in resolving issues with computer systems, mobile devices, and peripheral equipment.
  • Has exceptional risk assessment and client relations abilities.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Assist end-users with technical issues that are more complex.
  • Initiative Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Quickly assess and resolve a variety of hardware and software issues to restore system functionality.

Accomplishments

  • Created comprehensive materials for Epic OpTime training that resulted in a 67% reduction in end-user submission of Epic support tickets.
  • Worked with Epic and internal stakeholders to gather feedback post-go-live, implementing changes that improved system usability for over 7 surgeons.
  • Drove successful go-live at 18 surgical centers by troubleshooting complex issues in real-time, ensuring 34% adherence to Epic OpTime guidelines.
  • Provided Tier 1 and Tier 2 Epic OpTime technical support, resolving end-user queries in initiative, allowing OR staff to maintain uninterrupted surgical workflows.
  • Conducted Epic OpTime go-live support for 18 newly integrated sites, ensuring seamless transitions with minimal clinical disruption.
  • Facilitated direct communications with surgeons, resulting in a tailored Epic OpTime experience that reduced data entry errors by 54% and improved clinical outcomes.
  • Supported 8 hospital departments through the design and integration phase, optimizing Epic OpTime configurations and reducing manual scheduling by 64%.
  • Conducted real-time coaching sessions for clinicians on how to utilize Epic OpTime features, increasing system proficiency and decreasing post-go-live ticket requests by 49%.
  • Collaborated with Epic implementation teams to streamline system updates, improving clinical and administrative workflow timelines by 54%.
  • Managed the post-launch analysis of Epic OpTime adoption across 10 departments, resulting in a 47% improvement in system optimization.

Affiliations

  • Mentored junior techs through the OpTime Super Users Association for go-live readiness
  • Lead Trainer for Epic-certified staff through initiative, focused on OpTime post-go-live support
  • Certified Epic OpTime Specialist through Epic Systems
  • Healthcare IT Advisory Board member at initiative, contributing to curriculum development on Epic systems
  • Participated in continuous education for operating room IT systems as part of metric's healthcare IT program
  • Member of the Professional Association of Healthcare Office Management (PAHCOM), contributing to healthcare IT projects
  • Affiliated with the Health Informatics Society of America (HISA) tracking healthcare IT innovations
  • Certified in EpicCare Ambulatory and OpTime modules through Summit Group
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), focusing on hospital IT systems and emerging technologies
  • Participant in professional development workshops through the American Medical Informatics Association (AMIA)

Certifications

  • Certified Information Systems Auditor (CISA)
  • CompTIA Network+
  • Epic Clinical Documentation (ClinDoc) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Healthcare Information Technology Standards Panel (HITSP) Certification
  • Epic Bridges Integration Certification
  • Epic Security Coordinator Certification
  • Apple Certified Associate (ACA)
  • Advanced Perioperative Nursing Informatics Specialist Certification
  • EpicCare Inpatient Procedures Specialist Certification

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