Skip to content
Rocket Resume logo

Epic OpTime Go-Live Support Specialist Resume Builder

Epic OpTime Go-Live Support Specialist resumes made

Get started
Novel resume template
Elegant resume template
Brilliant resume template
Renowned resume template
Grand resume template
Director resume template
Dignified resume template
Classic resume template

Rocket Resume helps you get hired faster

Everything you need to build your Epic OpTime Go-Live Support Specialist resume, in one place
GET STARTED

Resume templates recruiters love

Choose one of these templates or build your own using Rocket Resume's advanced resume template editor
Novel resume template
Elegant resume template
Brilliant resume template
Renowned resume template
Grand resume template
Director resume template
Dignified resume template
Classic resume template
Genius resume template
Focal Point resume template
Exquisite resume template
Spotlight resume template
Smart resume template

Build your own template

Use our advanced editor to customize & build your own resume template just right for you

Build your own template

What's your education level?

We'll offer recruiter validated recommendations and templates for any education level
Start building with any level

Epic OpTime Go-Live Support Specialist resume examples

We'll save these examples for when you're ready to get started

Skills

  • Service desk support
  • Team building
  • Customer service
  • Documentation accuracy improvement
  • Security systems
  • Communications
  • LAN aptitude
  • Clinical staff training and onboarding
  • Relationship development
  • Computer maintenance

Work Experiences

  • Collaborated with the development team for system updates.
  • Addressed real-time operational issues during go-live.
  • Aligned settings with workflow processes of 9 surgical departments.
  • Collaborated with IT and clinical teams to address real-time operational issues during go-live, ensuring a 15% reduction in downtime across 16 departments.
  • Achieved 83% improved accuracy in the first week of system go-live.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Assisted system customers with data connectivity issues, including troubleshooting and hardware rebooting.
  • Analyzed user access issues in Epic OpTime.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Achieved 38% faster completion time for surgical appointments.

Summaries

  • Complicated concepts must be communicated in a clear and concise manner.
  • Talented system Support Engineer with a track record of positively impacting strategic planning through the application of abilities, drive, and technical skills.
  • Proficient in promoting procedure by leveraging strategic planning and data analysis knowledge.
  • Experienced creator of user materials in a variety of formats.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Ability to recognize standard issues and integrate category solutions to achieve program.
  • Six Sigma certified
  • Epic OpTime Go-Live Support Specialist and team leader with 4 years of experience in process settings.
  • Vendor management in program settings and data analysis in workflow optimization settings.
  • Epic OpTime Go-Live Support Specialist is a hardworking and dependable Epic OpTime Go-Live Support Specialist who excels at team leadership and budget management.

Accomplishments

  • Crafted and implemented workflow enhancements post-go-live that decreased Epic OpTime-related billing discrepancies by 39% across multiple departments.
  • Created comprehensive materials for Epic OpTime training that resulted in a 67% reduction in end-user submission of Epic support tickets.
  • Resolved 4 priority Epic OpTime issues during go-live in under category, improving compliance with surgical workflow documentation standards.
  • Supported 8 hospital departments through the design and integration phase, optimizing Epic OpTime configurations and reducing manual scheduling by 64%.
  • Delivered real-time Epic OpTime support to clinical teams in the OR, reducing system-related delays by method per procedure.
  • Monitored system performance during Epic OpTime launch and identified critical bottlenecks, decreasing operating room turnover time by system.
  • Trained and mentored 10 junior analysts on Epic OpTime workflows, enabling faster resolution of user issues and reducing response time by 58%.
  • Led a cross-functional team to ensure the successful Epic OpTime go-live in 2 hospitals in 2018, ensuring immediate resolution of 58% of reported issues.
  • Conducted Epic OpTime go-live support for 18 newly integrated sites, ensuring seamless transitions with minimal clinical disruption.
  • Facilitated multi-disciplinary training sessions for 9 clinical staff on Epic OpTime functions, leading to 74% greater efficiency in OR scheduling workflows.

Affiliations

  • Attended Epic User Group Meetings, focusing on surgery applications and workflow optimizations
  • Course completion in Healthcare IT Data Management through system
  • Participated in continuous education for operating room IT systems as part of metric's healthcare IT program
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), focusing on hospital IT systems and emerging technologies
  • Member of Healthcare Information and Management Systems Society (HIMSS)
  • Participant in professional development workshops through the American Medical Informatics Association (AMIA)
  • Lead Trainer for Epic-certified staff through initiative, focused on OpTime post-go-live support
  • Volunteer Go-Live Specialist for category with hands-on Epic OpTime setup and training
  • Certified in EpicCare Ambulatory and OpTime modules through Summit Group
  • Affiliated with the Health Informatics Society of America (HISA) tracking healthcare IT innovations

Certifications

  • Epic Bridges Integration Certification
  • Epic OpTime Certification
  • Certified Healthcare Technology Manager (CHTM)
  • Certified ScrumMaster (CSM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Patient Safety (CPPS)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Association for Project Management (APM)
  • Health Informatics Graduate Certificate

Epic OpTime Go-Live Support Specialist resume examples

Browse sample Epic OpTime Go-Live Support Specialist resumes and use them to build yours faster
Use this template
Novel
Novel, 1 of 8
Browse resume templates

Ready to start building your resume?

How much experience do you have? We'll offer custom-tailored recommendations to help you build the Epic OpTime Go-Live Support Specialist resume
Start with your experience

Career resources

Guides, examples, and tips from our resource library

Build your resume professionally with Rocket Resume

Use our recruiter-approved suggestions for free
Browse by any job
Contact us

Need help?

We love hearing from you. We're available Monday - Friday, 8a - 8p CST and 12p - 4p on weekends. Send us a message and we'll get back to you as soon as possible.
Contact us