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Skills

  • Route dispatch
  • Operational excellence in store opening and closing procedures
  • POS system management, including Workday
  • Receiving support
  • Customer service process optimization through technology adoption
  • Money handling abilities
  • Complaint resolution
  • Report preparation
  • Cross-departmental collaboration to ensure service consistency
  • Audit preparation and accuracy in cash drawer management

Work Experiences

  • Welcomed, greeted, and assisted customers, generating $12 in one year revenue in a high-traffic store.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Acquired 9 new customers, resulting in 16% revenue for the team.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Collaborated with vendors to plan more than 7 daily pickups and weekly deliveries.
  • Taught new employees about the company's operations, policies, and services.
  • Was quick to respond to potential customers' questions and requests.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Kept up to date on product and service changes.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Dedicated to meeting and exceeding category objectives through effective communication and program abilities.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Motivated to keep customers happy and contribute to the company's success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Under duress, personable and professional.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Adobe Creative Suite and metric techniques have been taught to me.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Spearheaded cross-departmental initiatives to reconcile inventory audits, resulting in a reduction of discrepancies by 74%.
  • Streamlined the checkout process by guiding customers through self-service stations, boosting self-checkout usage by 42%.
  • Resolved 63% of customer inquiries at first point of contact, surpassing service goals on a process basis.
  • Implemented personalized customer service strategies that grew VIP return rates by 69% over 5 months.
  • Engaged customers with product information during promotional events, driving an increase in add-on purchases by 84%.
  • Contributed to customer retention efforts by achieving 48% repeat business through exceptional service delivery.
  • Created and launched a customer feedback program that enhanced customer engagement, increasing feedback submission rate by 52%.
  • Increased foot traffic during promotion periods by 49% through effective product display and customer-facing communication.
  • Optimized schedule management for team shifts, leading to an 29% improvement in workflow and reduced overtime hours.
  • Assisted in the mentoring of 5 new hires, achieving an increase in team service capacity by 32% over 18 days.

Affiliations

  • Association for Conflict Resolution (ACR)
  • Retail Industry Leaders Association (RILA)
  • Freemason
  • American Society for Quality (ASQ) - Customer Experience Division
  • Certified Quality Improvement Associate (CQIA) (2017)
  • National Retail Federation (NRF)
  • International Customer Service Association (ICSA)
  • Rotary International
  • International Association of Administrative Professionals
  • Sales and Marketing Executives International (SMEI)

Certifications

  • Certified Professional in Customer Service (CPCS)
  • Point of Sale (POS) System Certification by Workday
  • Certified Inventory Management Specialist (CIMS)
  • Certified Shopper Insights Professional (CSIP)
  • CompTIA Network+
  • Certified Customer Experience Professional (CCXP)
  • Salesforce Certified Administrator
  • SHRM Certified Professional (SHRM-CP)
  • National Retail Federation Certification in Retail Management
  • Certified Forklift Operator by category

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