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Skills

  • Customer relationship management (CRM) proficiency
  • Account management
  • Retail store support
  • CRM
  • Credit card processing
  • Operational excellence in store opening and closing procedures
  • Cross-departmental collaboration to ensure service consistency
  • Service standard compliance
  • Strategic sales knowledge
  • Recordkeeping strengths

Work Experiences

  • Provided ongoing guest service, which included HubSpot recommendations.
  • Processed 9 invoices and mailed documentation to clients each one year.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Handled over 11 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Kept the system and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Ensure that customers and internal departments are properly communicated with.

Summaries

  • Customer Clerk with 16 years of experience in dealing with customer requests and concerns.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer Clerk is a service-oriented Customer Clerk with unrivaled customer service, task prioritization, and time management skills.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adobe Creative Suite and metric techniques have been taught to me.
  • Motivated to keep customers happy and contribute to the company's success.
  • Very knowledgeable about SAP, as well as program competitors and offerings.
  • With extensive experience in the category industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Performed daily audits of inventory and pricing data, driving a 70% improvement in inventory accuracy during my tenure.
  • Led the customer service training program for 12 employees, improving team-wide product knowledge and increasing first-call resolution rates.
  • Played a key role in executing loyalty programs, which grew repeat customer transactions by 44% over standard.
  • Streamlined the checkout process by guiding customers through self-service stations, boosting self-checkout usage by 42%.
  • Increased foot traffic during promotion periods by 49% through effective product display and customer-facing communication.
  • Created and executed customer surveys, collecting actionable insights that improved service processes and increased satisfaction by 85%.
  • Collaborated with logistics and sales teams for timely order fulfillment, improving on-time delivery rates by 36% over one year.
  • Offered timely troubleshooting on store kiosks, increasing customer satisfaction by 36% during standard.
  • Documented and resolved system which led to metric.
  • Successfully trained 2 new hires, improving onboarding time by 65%, contributing to overall team efficiency.

Affiliations

  • Certified Customer Service Professional (CCSP) 2016
  • National Retail Federation (NRF)
  • Toastmasters
  • Freemason
  • American Society of Administrative Professionals (ASAP)
  • Society of Women Engineers
  • Certified Retail Sales Professional (CRSP) – 2018
  • Women in Retail Leadership Circle (WIRLC)
  • Rotary International
  • Project Management Institute

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP)
  • Certified Inventory and Stock Control Professional by process
  • Certified Shopper Insights Professional (CSIP)
  • Six Sigma Yellow Belt certification
  • Certified Retail Professional (CRP) by Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Professional (CIP)
  • SHRM Certified Professional (SHRM-CP)

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