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Skills

  • Process equipment
  • Contraband search and seizure protocols
  • Team building
  • Supervision
  • MS Office
  • Inmate behavior modification tactics
  • Regulatory compliance
  • Problem resolution
  • Process improvement
  • Crime prevention

Work Experiences

  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Made rounds and conducted head counts and roll calls at predetermined intervals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved results over several months.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Authored new shift protocols.
  • Transported Power BI to one year customer locations.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Built rapport with difficult inmates through active listening and conflict resolution skills, creating a safer and more productive environment.

Summaries

  • Accomplished Correctional Deputy with success in collaborating with external agencies, reducing prisoner transfer times by 20% through enhanced logistical coordination.
  • Enforcing facility policies and reducing inmate altercations has been proven to be effective.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Achieved results over 18 months.
  • Correctional Officer with 15 years of experience maintaining safety and order in high-volume correctional facilities.
  • Collaborated with rehabilitation services in 2018.
  • Correctional Deputy is a multi-talented Correctional Deputy who is consistently rewarded for planning and operational improvements.
  • Clear understanding of team leadership and stakeholder engagement as well as project management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to a 62% reduction in violent incidents.

Accomplishments

  • Enabled the successful confiscation of 9 contraband items by employing enhanced search protocols in 2022.
  • Resolved over 9 incidents involving inmate clashes or disturbances, maintaining safety and order with minimal escalation.
  • Documented and resolved procedure which led to standard.
  • Exceeded monthly inmate search targets, leading to 4 successful confiscations of contraband and hazardous materials.
  • Liaised with community outreach programs to assist reintegrating released inmates, contributing to a 38% improvement in post-incarceration outcomes.
  • Trained and supervised a team of 16 correctional officers, boosting shift efficiency and reducing response times by 56%.
  • Implemented a new booking process, reducing prisoner intake time by 75% and improving overall efficiency for the facility.
  • Pioneered initiatives to enhance inmate rehabilitation efforts, increasing program participation by 52% in three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded to 2 facility disturbances and riots, effectively de-escalating situations with minimal injury or damage.

Affiliations

  • National Sheriffs' Association (NSA)
  • Correctional Officers Certification Program (COCP)
  • Association for Computing Machinery
  • American Jail Association (AJA)
  • National Institute for Jail Operations Leadership Program
  • Member of Correctional Workforce Resilience Development
  • Participant in Cross-Correctional Initiative for Security Technology
  • Law Enforcement Accreditation Commission
  • Toastmasters
  • International Association of Correctional Officers (IACO)

Certifications

  • Non-Violent Crisis Intervention Certification – Crisis Prevention Institute (CPI)
  • Basic Jail Officer Certification - metric
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Professional in Executive Protection (CPEP) - Northwind
  • Hands-on Restraint Techniques Instructor Certification - procedure
  • Domestic Terrorism Prevention Certification - initiative
  • CompTIA Security+
  • Prison Crisis Intervention Training (PCIT) - program
  • Certified Correctional Officer (CCO) - initiative

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