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Skills

  • Process improvements
  • Recipes and menu planning
  • Sale expertise
  • Relationship development
  • Technical knowledge
  • Budget development
  • Customer service-oriented
  • MS Office
  • Employee scheduling
  • Deadline-oriented

Work Experiences

  • Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
  • Cut spending and managed budgets worth $18, saving 4% in one year.
  • Provided insight, positive reinforcement, and constructive feedback to employees on their job roles.
  • Mentored new Quality Team Leaders by relaying information on company procedures, safety requirements, and data analysis, as well as providing constructive feedback after job tasks were completed.
  • Coordinated and managed the performance of metric and system employees in order to increase customer satisfaction, operational efficiency, and profit margins.
  • Drove organizational goals by identifying and solving complex strategy problems in a timely and effective manner.
  • Encouraged brainstorming of ideas to foster a cooperative, positive working environment for the team.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.
  • Moved heavy loads and maintained production levels using system and method equipment.
  • Made significant changes to the maternity leave program, including the addition of flexible working hours.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Customer-focused General Manager with 6 years of experience who is committed to expanding client relations and quality assurance.
  • Efficient Quality Team Leader with a reputation for fostering a positive work environment and proactive communication in order to achieve goals.
  • Quality Team Leader is a highly adaptable Quality Team Leader who completes high-quality work quickly and efficiently.
  • Maintain efficient and smooth Miscellaneous operations by providing effective leadership and team management at all levels.
  • Lifts 9 pounds safely.
  • With 3 years of experience planning, leading, and improving stakeholder engagement functions, I am an enthusiastic leader.
  • Disciplined and dedicated to pitching in and assisting employees with any task that comes their way.
  • To handle expected operational needs, orchestrate optimal resource utilization.

Accomplishments

  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Led a project focused on continuous improvement, achieving a 59% reduction in total production cycle time for Microsoft Excel.
  • Reduced material waste through increased automation and preventative maintenance, cutting annual operational costs by $181,000.
  • Developed customized inspection procedures that helped reduce failure rates for ServiceNow products by 49% across 18 production sites.
  • Implemented advanced statistical analysis methods to evaluate quality metrics, reducing variability in Jira production by 42%.
  • Collaborated closely with supply chain teams to ensure end-to-end quality assurance, reducing supplier-related defects by 74%.
  • Prepared and delivered detailed quality reports and recommendations to leadership, helping secure an updated ISO Lean which expanded market reach.
  • Led deployment of a computerized maintenance management system (CMMS) for quality equipment, improving uptime and reducing calibration issues by 66%.
  • Championed employee-led quality initiatives, increasing participation in problem-solving workshops by 38% and boosting morale across 15 departments.
  • Utilized the DMAIC methodology to address prevalent process inefficiencies, resulting in a reduction of scrap by 43% within 6 months.

Affiliations

  • Rotary International
  • National Society of Black Engineers (NSBE) – Participated in diversity goals and quality management educational initiatives.
  • Human Factors and Ergonomics Society (HFES) – Contributed to discussions on employee-driven quality improvements through ergonomics.
  • Global Association for Quality Management (GAQM) – Collaborated with international peers to address emerging quality trends.
  • Jaycees
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • National Association of Social Workers
  • Manufacturers Alliance for Productivity and Innovation (MAPI) – Engaged in benchmarking studies for operational excellence.
  • Certified Six Sigma Black Belt (CSSBB) – Earned certification in 2017, applying techniques for process optimization.

Certifications

  • Root Cause Analysis (RCA) Certification - procedure
  • Certified Calibration Technician (CCT) - system
  • Kaizen Practitioner Certification - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Black Belt Certification - metric
  • Risk Management Certification for Quality (RMCQ) - 2016
  • Project Management Professional (PMP)
  • Statistical Process Control (SPC) Certification - initiative
  • CompTIA Network+
  • Advanced Leadership in Quality Teams Certificate - standard

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