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Skills

  • Coaching and mentoring
  • Supervision
  • Initiative equipment
  • Lean manufacturing techniques
  • Product development
  • Verbal and written communication
  • Problem resolution
  • Process improvement
  • Project development
  • Timeline management

Work Experiences

  • Assessed current operational practices and put in place methods that resulted in significant improvements.
  • Trained 17 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 9% increase in customer satisfaction.
  • Mentored new Quality Team Leaders by relaying information on company procedures, safety requirements, and data analysis, as well as providing constructive feedback after job tasks were completed.
  • Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization.
  • Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades.
  • Devised 15 corporate communication plans through cross-functional collaboration and vendor management.
  • Was in charge of daily activities in the standard, category, and process zones.
  • Moved heavy loads and maintained production levels using system and method equipment.
  • Made significant changes to the maternity leave program, including the addition of flexible working hours.

Summaries

  • Committed to proactive reorganization for maximum efficiency and safety.
  • Customer-focused General Manager with 6 years of experience who is committed to expanding client relations and quality assurance.
  • Bringing 2 years of category experience as well as demonstrated abilities to complete accurate work in accordance with technical specifications.
  • Within Miscellaneous, senior Quality Team Leader and outstanding performer in client relations and team leadership.
  • Knowledge of method of equipment and framework of products.
  • Dedicated to ensuring quality and making the most of every day.
  • Expert at adhering to detailed production schedules with a proven track record of increasing productivity.
  • Exceptionally capable of resolving initiative issues.
  • Budgeting, personnel management, and solving routine and complex problems are all skills I have.
  • Experienced Quality Team Leader with success in driving innovation and early adoption of emerging technologies and platforms.

Accomplishments

  • Reduced material waste through increased automation and preventative maintenance, cutting annual operational costs by $181,000.
  • Led deployment of a computerized maintenance management system (CMMS) for quality equipment, improving uptime and reducing calibration issues by 66%.
  • Reduced customer complaints by 62% within three years by optimizing inspection protocols and reinforcing communication between departments.
  • Led cross-functional initiatives that streamlined production and quality control processes, achieving a 76% improvement in plant efficiency.
  • Directed cross-functional team in major quality improvement project, reducing product rework by 50% within 4 months of implementation.
  • Implemented ISO CPA standards, resulting in an audit success rate of 33% and enabling the company to qualify for new business opportunities.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Implemented advanced statistical analysis methods to evaluate quality metrics, reducing variability in Jira production by 42%.
  • Developed customized inspection procedures that helped reduce failure rates for ServiceNow products by 49% across 18 production sites.

Affiliations

  • International Association for Contract & Commercial Management (IACCM) – Focusing on quality in vendor contracts and supply chain reliability.
  • International Association of Administrative Professionals
  • Certified Quality Leader (CQL) – Earned designation in 2019 for leading initiatives in process auditing and quality management systems.
  • American Society of Safety Professionals
  • International Association for Six Sigma Certification (IASSC) – Earned Lean related to Lean Six Sigma methodologies.
  • Jaycees
  • American Medical Informatics Association
  • Freemason
  • European Organization for Quality (EOQ) – Engaged in international research for Process and Quality Management Innovations.
  • Total Quality Management Institute (TQMI) – Active participant in global discussions on total quality management strategies.

Certifications

  • Lean Six Sigma Black Belt Certification - metric
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Continuous Improvement Professional (CCIP) – Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Google Certified Professional Cloud Architect
  • Total Productive Maintenance (TPM) Certification - method
  • Expense Control

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