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Skills

  • Customer satisfaction improvement
  • Business operations
  • CCTV
  • Fraudulent claim identification
  • Contractor/vendor management
  • Invoice generation
  • Collaboration with engineers and legal teams
  • Security systems
  • Continuous Improvement Initiatives
  • Inventory management

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assessed residential and commercial properties.
  • Assessed water, fire, and impact damage on commercial properties exceeding $17, reducing over-compensation on claims by 20%.
  • Assisted in the creation of standard procedures.
  • Kept my standard knowledge up to date by doing budget management and quality assurance.
  • Assessed damage mitigation strategies with contractors that resulted in saving clients and the company $12 in unnecessary repairs in 2024.
  • Conducted secondary evaluations of original investigation documentation and reports to ensure a smooth resolution.
  • Investigated properties, classified damages, and devised repair cost estimates.
  • Achieved savings in 2021.
  • Assessed damage on commercial properties.

Summaries

  • Quality assurance in system settings and workflow optimization in data analysis settings.
  • Achieved a 28% decrease in claim resolution time.
  • Achieved a 24% increase in resolution accuracy.
  • Accurately processed high-value claims.
  • Procedure, method, and procedure are all available.
  • Accurately processed high-value claims with a focus on loss and risk reduction. Instrumental in saving $4 yearly by implementing more precise damage assessments.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • Achieved a 22% improvement in decision accuracy.
  • Proficient in promoting program by leveraging budget management and cross-functional collaboration knowledge.

Accomplishments

  • Mentored a team of junior adjusters, sharing best practices for damage assessment, resulting in a 78% improvement in claim handling efficiency.
  • Served as a liaison between field inspectors and claims managers to enhance workflow, resulting in a 64% boost to case closure efficiency.
  • Analyzed contractor repair estimates and revised claims as necessary, preventing a combined $16 in overspend on unnecessary site repairs.
  • Developed a communication flow that optimized coordination between adjusters and contractors, reducing property repair times by 9 days on average.
  • Led efforts to automate claim settlements for standard damage types, cutting processing time by 80% and increasing throughput.
  • Optimized collaboration with field adjusters on remote assessments resulting in a 23% cut down on the total time required for claim closure.
  • Assessed catastrophic storm claims using framework to expedite processes, resulting in a 45% faster claim resolution during category.
  • Identified opportunities to implement claim adjustments that minimized payout discrepancies and improved resolution timelines by 30%.
  • Leveraged procedure to generate detailed, accurate estimates for water and fire damage, reducing supplementary claims by 37%.
  • Implemented a virtual claims assessment protocol during metric, which saved the company $2 in transportation and lodging expenses.

Affiliations

  • Associate Member, Risk and Insurance Management Society, Inc. (RIMS)
  • Certificate Holder, Insurance Adjuster Ethics Course 2016
  • Storm Claims Certification, National Flood Insurance Program (NFIP) 2020
  • Accredited Member, American Society of Professional Estimators (ASPE)
  • Certified Adjuster, Illinois Insurance Department License
  • Certificate of Achievement in Claims Investigation Program, Summit Group 2020
  • Field Claims Seminar Graduate, Vantage, 2021
  • Advanced Member, Fire and Casualty Insurance Adjusters Association (FCIAA)
  • Active Member, National Association of Independent Insurance Adjusters (NAIIA)
  • Participant, Property Damage Estimation Conference, Austin, 2024

Certifications

  • Professional in Insurance Regulation (PIR) – process
  • Senior Professional Property Adjuster (SPPA) – National Association of Insurance Adjusters
  • Adjuster License for Catastrophe Claims – North Carolina
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Water Damage Restoration Technician (WRT) – IICRC
  • Xactimate Certified User – Tableau by Xactware
  • Construction Risk and Insurance Specialist (CRIS) - International Risk Management Institute (IRMI)
  • Associate in Risk Management (ARM) - The Institutes
  • CompTIA Security+

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