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Skills

  • Triaging patients
  • Patient scheduling
  • Security systems
  • Delinquent account management
  • Document conversion
  • Administrative assistance
  • 14 WPM typing speed
  • Employee timesheet processing
  • Bookkeeping
  • Investigative research

Work Experiences

  • Saved money by developing functional solutions to method problems.
  • Increased customer satisfaction by 7% by quickly and effectively resolving customer issues.
  • Developed a reputation for punctuality and hard work.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Screened referrals and entered data into a prospect database using Maximizer software.
  • Conducted extensive research to verify claims and potential solutions to specific problems.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Gathered data and documents from sources that had previously been entered into the system.
  • All outgoing correspondence and reports for managers were written by me.

Summaries

  • 11 years of experience in general office procedures, workflow optimization and data analysis.
  • Motivating leader who has built and managed initiative teams in the past.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • SAP and Jira experts.
  • Dedicated Account Resolution Specialist who thrives in high-pressure situations.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Stakeholder engagement and quality assurance are tasks that I am uniquely qualified to perform.
  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Risk assessment in initiative settings and risk assessment in stakeholder engagement settings.
  • Exceptional at keeping files organized and composing professional correspondence.

Accomplishments

  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Led the resolution of 16 high-priority disputes, generating a total recovery of $2 and improving client satisfaction by 16% points.
  • Recovered $3 in high-priority unpaid invoices by conducting thorough financial reviews and utilizing strategic payment agreements.
  • Provided actionable insights to senior leadership, showing a 44% reduction in delinquent account write-offs through proactive measures.
  • Accomplished framework through standard.
  • Proactively managed a portfolio of 12 high-risk accounts, reducing overall delinquency rates by 41%.
  • Vendor Management: Negotiated low vendor rates for office supplies.

Affiliations

  • Member, Association for Conflict Resolution (ACR), procedure (2023-Present)
  • Active Member, Global Association of Risk Professionals (GARP) (2015-Present)
  • Active Member, American Collectors Association (ACA International), procedure (2015-Present)
  • Active Participant, Corporate Finance and Resolution Skills Workshop, Boston (2015)
  • Member, Debt Buyers Association (DBA) International (2016-Present)
  • Volunteer, Community Finance Assistance Program (2022-Present)
  • Member, National Association of Credit Management standard
  • Attendee, Customer Dispute Resolution Summit (2019)
  • Active Role, Monthly Debt Recovery Strategy Review at Cedar Works (2017-Present)
  • Member, Society of Corporate Secretaries & Governance Professionals (2018-Present)

Certifications

  • Apple Certified Associate (ACA)
  • American Academy of Financial Management (AAFM)
  • Certified Information Systems Auditor (CISA) – Information Systems Audit and Control Association (ISACA)
  • International Association of Administrative Professionals: ITIL
  • Microsoft Certified Systems Engineer (MCSE)
  • Debt Collection Management Skill Certification – Brightline
  • Certified Account Resolution Specialist (CARS) – Vantage
  • Certified Accounts Payable Professional (CAPP) - Cedar Works
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Default Resolution Specialist (CDRS) - Meridian

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