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Skills

  • Document conversion
  • Documentation abilities
  • Cross-functional collaboration
  • Bookkeeping
  • Office administration
  • Relationship building
  • Office management
  • Operational improvement
  • Flexible
  • Investigative research

Work Experiences

  • Client rebate reconciliation, reporting, and check requests were all handled by me.
  • Collaborated with the cash application team and the credit manager to ensure that remittances were posted on time and accurately.
  • All outgoing correspondence and reports for managers were written by me.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Screened referrals and entered data into a prospect database using Maximizer software.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Kept my standard knowledge up to date by doing client relations and project management.
  • Developed a reputation for punctuality and hard work.
  • Greeted customers and visitors in person as well as over the phone.
  • Conducted extensive research to verify claims and potential solutions to specific problems.

Summaries

  • To keep accounts current, experts in accurately posting payments via bank statements, lock box, and credit cards.
  • Account Resolution Specialist with a track record of success in high-volume, high-demand environments.
  • Account Resolution Specialist is a dependable and enthusiastic Account Resolution Specialist with 10 years of front desk management experience.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Team player who is knowledgeable in vendor management and team leadership.
  • 11 years of experience in general office procedures, workflow optimization and data analysis.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Maintaining tight financial controls and Miscellaneous compliance is a strength.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Strategic planning and stakeholder engagement skills, as well as problem-solving knowledge.

Accomplishments

  • Collaborated with cross-functional teams to redesign escalation protocols, resulting in a 79% improved resolution time for disputes.
  • Improved overall collection rates by 83% through ongoing employee training and mentoring on effective negotiation tactics.
  • Standard Trained medical billing staff of 7 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Updated and maintained company database to reflect current and accurate client records for more than 9 accounts.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Trained 3 temporary accounting administrative staff during tax season.
  • Completed payroll for staff of 17 direct reports.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Affiliations

  • Recipient, Top Collection Specialist Award, 2018 (Lakeside Partners)
  • Certified Credit Analyst (CCA), Risk Management Association (2016)
  • Member, National Association of Credit Management standard
  • Active Member, American Collectors Association (ACA International), procedure (2015-Present)
  • Certified Billing and Resolution Specialist (2021), procedure
  • Association of Financial Professionals (AFP) Member (2021-Present)
  • Member, Association for Conflict Resolution (ACR), procedure (2023-Present)
  • Member, Financial Careers Association (2016-Present)
  • Volunteer, Financial Literacy Outreach Program, initiative (2017-2016)
  • Alumni, method Accounting & Financial Management Training Program (2020-Present)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP) - metric
  • Microsoft Office Specialist (MOS)
  • Fair Debt Collection Practices Act (FDCPA) Certification – ACA International
  • Bankruptcy & Insolvency Certificate – Ironclad Systems
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • First Aid/CPR
  • Debt Collection Management Skill Certification – Brightline

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