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Skills

  • MS Office proficient
  • Superior communication skills
  • Promotional support
  • Dependable and reliable
  • Metric equipment
  • Trained and certified Florist
  • Austin Logistics call center systems
  • Calendaring
  • Organized
  • Consultative sales techniques

Work Experiences

  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Answered product questions using up-to-date sales and store promotions information.
  • Found and chose wholesale flower distributors that fit my inventory requirements and customer demand.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Processed 7 invoices and mailed documentation to clients each two years.
  • Was in charge of transporting and setting up floral arrangements for large-scale events such as weddings, funerals, and banquets.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Suggested alternatives when a product was out of stock.
  • Kept the procedure and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Very knowledgeable about Asana, as well as metric competitors and offerings.
  • Dedicated to exceeding sales targets.
  • Artistic florist with 12 years of custom design experience for both individual clients and large-scale special events.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Sales, recruiting, and people management are among his specialties.
  • Successful Assistant Store Manager with 5 years of retail management experience.
  • Florist with 14 years of successful workflow optimization and performance reporting experience.
  • Florist proactive with experience in providing support and resolving customer complaints.
  • Customer Service Representative with experience working in a variety of standard and customer service environments.
  • Strengths in client relations and cross-functional collaboration backed up by Customer Service training.

Accomplishments

  • Documented
  • Routinely helped as many as 17 customers each day in a high-volume retail outlet.
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Streamlined
  • Processed
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Awarded 14 merit increases during the first 11 years of employment.
  • Reviewed
  • Contributed
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.

Affiliations

  • Lions Club
  • California Certified Florist (CCF) Designation
  • Certifications in Wedding & Special Event Floristry from Vantage
  • Certified Floral Designer (CFD) from the American Institute of Floral Designers
  • International Council of Nurses
  • Membership in the Corporate Event Planners Floral Network
  • Morning Flower Growers Association for Local Sourcing
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Certified Green Florist (CGF) under the Sustainable Floristry Network

Certifications

  • Microsoft Certified Application Specialist (MCAS)
  • Certified Floral Designer (CFD) - American Institute of Floral Designers (AIFD)
  • Certified Protection Officer (CPO)
  • Certified Green Florist - Veriflora
  • Interflora Florist Qualification - initiative
  • International Floral Design Certification - WF&FSA
  • Luxury Floral Designer Certification - standard
  • Certified Floriculturist - Society of American Florists (SAF)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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