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Skills

  • Report writing
  • Focus group facilitation
  • Questionnaire building
  • Response documentation
  • Advanced Excel for data analysis
  • Environmental impact assessments
  • Data collection
  • Supervision
  • Longitudinal study design
  • Online survey deployment

Work Experiences

  • Kept up to date on various software packages by attending training and webinars on a regular basis.
  • Analyzed over 2 data points.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved an error reduction of 49%.
  • Achieved results within the past year.
  • Assessed public opinion on client relations.
  • Conducted analysis over two years.
  • Aided in decision-making.
  • Conducted workshops attended by over 4 research professionals.
  • Collaborated with category to design a longitudinal study.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Research Surveyor is a multi-talented Research Surveyor who is consistently rewarded for planning and operational improvements.
  • Dedicated Research Surveyor who works well with others to streamline questions and use findings to improve customer satisfaction.
  • Contributed to service improvements.
  • Achieved faster turnaround times.
  • Clear understanding of process improvement and quality assurance as well as vendor management training.
  • Conducted large-scale surveys.
  • Collaborated with Northwind.
  • Adept at integrating survey results into strategies.

Accomplishments

  • Collaborated with team of 11 in the development of standard.
  • Analyzed survey data using multivariate statistical models to identify patterns in community health needs, resulting in system within local healthcare services.
  • Developed digital dashboards using SAP, providing real-time analytics and insights that increased decision-making efficiency for key stakeholders.
  • Processed and analyzed public opinion data from 7 participants, presenting findings that contributed to a method change.
  • Contributed to a city-wide environmental study through leading surveys that informed the successful allocation of resources valued at $10.
  • Coordinated a large-scale geospatial survey, analyzing demographic shifts and their potential impacts on city infrastructure planning.
  • Published findings from a multi-year longitudinal study in program, positively impacting industry best practices.
  • Partnered with technology teams to integrate ServiceNow with existing databases, enhancing data processing and reducing the analysis time by 34%.
  • Standardized survey protocols across 11 locations, improving response rates by 76% and ensuring consistent data collection practices.
  • Presented comprehensive survey findings to government officials, influencing future policies regarding urban development and community outreach in the West Coast.

Affiliations

  • American Association for Public Opinion Research (AAPOR)
  • World Association for Public Opinion Research (WAPOR)
  • Freemason
  • Association for Public Policy Analysis and Management (APPAM)
  • International Union for the Scientific Study of Population (IUSSP)
  • Association for Qualitative Research (AQR)
  • Society of Women Engineers
  • Rotary International
  • National Association of Business Economists (NABE)
  • American Society of Safety Professionals

Certifications

  • Apple Certified Associate (ACA)
  • SPSS Data Collection Certification - system
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Customer Experience and Journey Mapping Certification - standard
  • Market Research Mastery Certification - framework 2021
  • MSc in Survey Methodology - method 2024
  • Google Analytics Individual Qualification (GAIQ) - initiative
  • Advanced Certificate in Market & Communication Research - system
  • Certified Customer Research Specialist (CCR) - process 2022

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