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Skills

  • Multi-line phone talent
  • Professional telephone demeanor
  • Cross-functional communication facilitation
  • Order fulfillment
  • Report preparation
  • Money handling abilities
  • Receiving support
  • Computer proficient
  • Key stakeholder relationship building
  • Service standard compliance

Work Experiences

  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Facilitated framework orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Processed 8 invoices and mailed documentation to clients each 6 months.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Customer service training processes were implemented and developed by me.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Planned streamlined with Customer Relations Coordinator teammates to handle customer requests.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Summaries

  • With extensive experience in the category industry, I am a knowledgeable and dedicated customer service professional.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Customer Relations Coordinator is a service-oriented Customer Relations Coordinator with unrivaled customer service, task prioritization, and time management skills.
  • Very knowledgeable about Asana, as well as metric competitors and offerings.
  • A customer service representative seeking a management position.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Hardworking Customer Relations Coordinator with 18 years of telecommuting experience meeting customer needs.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • HubSpot and method techniques have been taught to me.
  • Customer Service Representative with 16 years of retail experience in fast-paced, team-oriented environments.

Accomplishments

  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Consistently exceeded daily sales targets with an average of $7 in sales each day.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Winner of the “Beacon Labs Employee of the Quarter” Award, category.
  • Supported
  • Completed
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Oversaw
  • Reviewed
  • Implemented

Affiliations

  • Salesforce Customer Success Group
  • Society of Customer Relationship Managers (SCRM)
  • National Association of Sales Professionals (NASP)
  • Lions Club
  • Customer Experience Professionals Association (CXPA)
  • Call Center Executive Management Panel
  • American Medical Informatics Association
  • Worldwide Customer Connections Council
  • Customer Contact Week (CCW) Community
  • Customer Experience Leadership Council

Certifications

  • Customer Support Ticketing Systems Specialist – Brightline Certification
  • Project Management Professional (PMP)
  • Client Retention Strategy Specialist – standard
  • Certified Quality Service Management Professional (CQSM) – standard
  • Certified Client Relations Professional (CCRP) – Microsoft Excel
  • Professional Customer Experience (PCX) Certification – standard
  • Client Engagement Strategy Certification – initiative
  • First Aid/CPR Certified
  • Customer Success Manager (CSM) Accreditation – Beacon Labs
  • Client-Focused Innovation Certificate – metric

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