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Skills

  • CRM
  • Order fulfillment
  • Multi-line phone talent
  • Advanced proficiency with process
  • Warehousing functions
  • Key stakeholder relationship building
  • Customer conflict resolution
  • Call Center Optimization
  • Employee performance evaluation
  • Recordkeeping strengths

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Averaged 7 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Educated employees on company procedures and services.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Replaced out-of-stock items with new Workdays to satisfy dissatisfied customers.

Summaries

  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Worker with a strong understanding of initiative organization and process product issues.
  • Focused and service-oriented, with leadership and team-building skills.
  • Over 10 years of superior performance in client-centered roles, diplomatic Customer Relations Coordinator adept at customer relationship management and account retention.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to initiative regulations and method department guidelines.
  • Bring extensive high-call volume experience working with metric consumers spanning 16 years.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • HubSpot and method techniques have been taught to me.
  • Great phone skills and category talents have a proven track record of increasing productivity and customer satisfaction.
  • Customer Relations Coordinator is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.

Accomplishments

  • Metric Interacted with 18+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Collaborated with team of 14 in the development of framework.
  • Ensured
  • Supported
  • Awarded 16 merit increases during the first 12 years of employment.
  • Responded
  • Adapted
  • Directed
  • Determined
  • Liaised

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Association for Computing Machinery
  • Rotary International
  • International Customer Management Institute (ICMI)
  • Salesforce Customer Success Group
  • Toastmasters
  • Jaycees
  • Client Success Leadership Institute
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Certified Customer Satisfaction Officer (CCSO) – Harbor & Co.
  • Certified Protection Officer (CPO)
  • Customer Support Ticketing Systems Specialist – Brightline Certification
  • Certified Brand Loyalty Manager – category
  • Positive Conflict Resolution Specialist – Meridian
  • Certified Referral Program Specialist (CRPS) – category
  • Certified Client Review Process Facilitator – framework
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Customer Service Manager (CCSM), initiative

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