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Skills

  • Behavioral Intervention Strategies
  • Data analysis
  • Organization
  • Team building
  • Crisis intervention techniques
  • Supervision
  • Diversity and Inclusion Training
  • Interviewing skills
  • Process improvement
  • Collaborating with community partners

Work Experiences

  • Achieved a 60% increase in satisfaction surveys.
  • Oversaw the delivery of category project by method team, which resulted in procedure.
  • Achieved a 76% increase in reconciliation rates.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 72% improvement in client outcomes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Achieved a 16% reduction in re-traumatization incidents.
  • Achieved a follow-up success rate of 40% in implementing intervention plans.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 30% enhancement in team efficiency.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Dedicated Supervising Social Worker.
  • Supervising Social Worker is a multi-talented Supervising Social Worker who is consistently rewarded for planning and operational improvements.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Created data-driven tracking tools.
  • Fluency in both Spanish and Mandarin.
  • Achieved a 15% improvement in professional certification pass rates.

Accomplishments

  • Supervised 3 outreach programs targeting underserved communities, resulting in a 48% increase in client engagement.
  • Initiated a child welfare public awareness campaign across Boston, increasing local reporting of child endangerment by 72%.
  • Developed foster care family support initiatives, which saw a 67% reduction in disruptions to foster placements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded reunification efforts in 7 foster care cases, resulting in families being reunited within two years of involvement.
  • Presented child welfare case details in 4 court proceedings, achieving a 85% win rate in client favorability judgments.
  • Collaborated with community organizations and schools to address truancy, leading to a 17% reduction in absenteeism across Boston.
  • Implemented crisis prevention plans for at-risk youth in collaboration with school authorities, reducing behavioral incidents by 33%.
  • Authored and maintained care documentation to adhere to state guidelines, achieving zero deficiencies during state audits across 3 sites.
  • Advocated for increased regional placement services, leading to the opening of 7 new foster care facilities.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • National Association of Social Workers
  • American Professional Society on the Abuse of Children (APSAC)
  • International Council of Nurses
  • International Federation of Social Workers (IFSW)
  • National Foster Parent Association (NFPA)
  • Society of Human Resource Management
  • Child Welfare Resource Center (CWRC)

Certifications

  • Certified Clinical Anxiety Treatment Professional (CCATP)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Cisco Certified Network Associate (CCNA)
  • The Wraparound Process Certification
  • Equipping Leadership in Foster Care and Adoption Competency (E-LIACC)
  • Certified Foster Care Case Manager
  • Ethical Leadership in Human Services Certificate
  • Family and Divorce Mediation Certificate Program
  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Trauma Professional (CTP)

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