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Skills

  • CRM System Management
  • Sales forecasting
  • Customer retention strategies
  • Influencing Stakeholder Decisions
  • Motivating and Inspiring Teams
  • Effective time management
  • Data-driven decision making
  • Competitive Goal Setting
  • Negotiation and contract management
  • Sales team performance optimization

Work Experiences

  • Prepared and maintained the campaign's revenue reports, comprehensive reports, and the team's hourly, daily, and weekly production reports, all of which were used in management decision-making.
  • Created a peer mentorship program.
  • Created a robust feedback loop with the QA department, which reduced call errors by 44% and improved client on-boarding experience.
  • Collaborated with marketing teams.
  • Achieved 77% overall growth compared to the previous quarter.
  • Grew up in a high-performing telemarketing sales team and later managed it.
  • Achieved growth over the course of 2020.
  • Aligned promotional offers with outbound sales efforts.
  • Collaborated with sales analytics department to deliver insights that increased team productivity by 77% and quadrupled lead responses.
  • Achieved $14 in new business for the month of 17 months.

Summaries

  • Contributed to a 78% improvement in market position.
  • Achieved a 30% sales lift.
  • Achieved a 35% increase in repeat business.
  • Collaborative leader known for driving outbound sales success through innovative goal setting and proactive mentoring, resulting in consistently strong team performance over program.
  • Consistent performer in exceeding sales quotas, recognized for implementing employee training programs that improved team sales performance by 31%. Strong focus on outbound sales process improvement.
  • Adept at motivating and coaching sales teams, driving a 69% year-over-year increase in sales. Known for implementing CRM solutions that improve targeted outreach and customer engagement.
  • Achieved a 78% improvement in team performance.
  • Customer-first sales supervisor with a track record of improving retention rates by 19% through strategic lead nurturing and mentoring, adept at enhancing both processes and team chemistry.
  • Devised quarterly outbound sales initiatives.
  • Created effective development programs.

Accomplishments

  • Focused on continuous process improvements, contributing to a reduced inbound call wait time by 18 seconds and increasing customer satisfaction scores by 64%.
  • Organized weekly performance review meetings emphasizing the importance of data tracking, resulting in a 37% improvement in hitting individual KPIs.
  • Strengthened sales-team cross-functional collaboration to integrate marketing insights during outreach, driving 37% more qualified leads to the sales funnel.
  • Trained and mentored a team of 6 sales representatives, resulting in a 84% improvement in individual report metrics, including calls made and leads qualified.
  • Led initiative to adopt new sales software, which reduced sales lifecycle duration by 9 days and increased overall deal closure rate by 41%
  • Supervised and deployed a multichannel outreach strategy, including email, SMS, and social media platforms, leading to a 17% growth in client engagement.
  • Authored a comprehensive outbound sales manual for new hires that shortened the onboarding training cycle by 11 weeks and fostered a quicker ramp-up to full productivity.
  • Facilitated open-door dialogues that empowered team members to share feedback, leading to a 59% increase in team morale and engagement scores.
  • Identified upsell and cross-sell opportunities during customer interactions, contributing to an additional $3 in Q3 revenue.
  • Developed and implemented outbound sales scripts, fine-tuning them based on live data, which improved lead conversion rates by 35%.

Affiliations

  • Active participant in bi-monthly webinars hosted by the American Association of Inside Sales Professionals (AA-ISP), 2021
  • Completed Data-Driven Sales Strategies course by Harvard Business School Online, 2021
  • Certifications in Cold Calling Mastery from process, earned in 2022
  • Certified in Conversational Sales Strategies via Drift, 2023
  • Certified Advanced Sales Manager through program, 2022
  • Panel participant for Performance Recognition Programs in the Sales Management Association conference, 2020
  • Regular attendee at sales mentorship events hosted by the Sales Enablement Collective (SEC), 2016–2019
  • Contributor to monthly roundtable discussions hosted by the Sales Management Association (SMA), 2023
  • Certified in Advanced Dialer Software Optimization through metric, 2024
  • Completed Workshop Series in Leadership for Sales Supervisors, hosted by Meridian, 2023

Certifications

  • Certificate in Advanced Negotiation Skills from metric
  • Certified Sales Operations Professional (CSOP) from process
  • Zoho Sales CRM Specialist Certification - 2021
  • Certified Motivational Leader in Sales from metric – 2016
  • Certified Expert in Sales KPI Management from metric
  • Certified in Sales Coaching & Leadership Development from method
  • Certified Sales Funnel Manager from process – Valid Until 2022
  • Certification in Sales Analytics from program – 2024
  • Contact Center Workforce Management Professional Certification from method
  • Certification in Objection Handling Excellence from metric

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