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Skills

  • Communications
  • Relationship development
  • Adaptation to high-volume workloads
  • Photo processing
  • Customized reporting using HubSpot
  • Supervision
  • CRM software expertise (standard)
  • Regulatory compliance
  • Coordinating supplies
  • Data file opening

Work Experiences

  • Collaborated with cross-functional teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built professional relationships with key stakeholders.
  • Reduced financial discrepancies by accurately analyzing report data and devising appropriate solutions.
  • Authored internal training materials on Microsoft Excel use, improving team competency and reducing onboarding time for new members by 32%.
  • Achieved Employee of the Year.
  • Achieved a 78% reduction in order errors.
  • Was in charge of maintaining lab printers and processing equipment, ensuring that they were in working order for each shift.
  • Had an excellent attendance record and was always on time for work.
  • Provided excellent customer service in the area of special photo projects.

Summaries

  • Achieved results in the first 18 months.
  • Achieved over 44% on-time error-free reporting.
  • Adept at managing deadlines with Asana.
  • Achieved 33% reduction in processing errors.
  • A knowledgeable expert with a friendly demeanor and a desire to help customers.
  • Collaborative Junior Processor working seamlessly across departments to implement process improvements that decrease task completion time by 15 minutes.
  • Adept Junior Processor.
  • Analytical Junior Processor skilled at transcribing financial data from multiple sources, significantly reducing errors and enhancing data integrity.
  • Accomplished Junior Processor with a track record of exceeding department goals, consistently improving document accuracy and meeting tight processing deadlines.
  • Photo Specialist with extensive experience in maintaining processing equipment and inventories.

Accomplishments

  • Collaborated with logistics to reduce loan processing times from 15 days to 12 days, improving customer satisfaction.
  • Reduced resolution time for metric from 14 days to 15 days by improving communication within cross-functional teams.
  • Identified and corrected discrepancies in system records, preventing 6% potential order delays.
  • Streamlined the order tracking process, reducing order-related bottlenecks by 39% through effective task logging in Tableau.
  • Improved efficiency of order processing by 30%, leading to metric for sales.
  • Collaborated with team of 11 in the development of procedure.
  • Collaborated with customer success to maintain a 71% error-free rate in financial system transactions.
  • Coached junior team members on Adobe Creative Suite, leading to full functionality of processing systems in several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced financial data entry errors by 30% via systematizing the documentation process across 14 teams.

Affiliations

  • Mortgage Bankers Association (MBA) - Junior Processor Chapter
  • American Society for Quality (ASQ) - Quality Control in Finance Chapter
  • International Association of Administrative Professionals
  • Institute of Finance & Management (IOFM)
  • National Association of Federal Credit Unions (NAFCU)
  • Project Management Institute
  • Association for Talent Development (ATD) - Loan Processor Training Programs
  • American Association of Finance & Accounting (AAFA)
  • Project Management Institute (PMI) - Special Interest Group on Financial Services
  • Toastmasters

Certifications

  • Fundamentals of Data Analytics Meridian
  • Certified Accounts Receivable Professional (CARP)
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Yellow Belt Certification
  • FHA Direct Endorsement (DE) Certification
  • Certified Information Systems Auditor (CISA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Financial Risk Manager (FRM) Certification

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