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Skills

  • Customer service
  • Customer retention
  • Sound judgment
  • Budgeting and Cost Management
  • Supervision
  • Employee development
  • Territory management
  • Business operations
  • Training program development
  • Schedule management

Work Experiences

  • Oversaw the work of 3 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Created reports that included project information and forecasts.
  • Was in charge of 7 employees through training, mentoring, launched, and coordinated.
  • Coordinated and improved delivery of $16 of Microsoft Excel in 18 months through implemented.
  • Reduced financial discrepancies by 11% by implementing quality assurance and performance reporting.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Conducted several months staff evaluations and made any necessary promotions, realignments, or force reductions.
  • Used risk assessment and client relations to implement business strategies to increase revenue and expand into new markets.

Summaries

  • CPA certified
  • Program and framework have a proven track record.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in method.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • National Field Manager with cross-functional collaboration and client relations abilities.
  • National Field Manager with 5 years of experience in operations management, directing system and process daily activities.
  • Looking forward to taking on a new challenge with a successful team.
  • Looking for an exciting organization with which to build a successful career.
  • Successfully implemented strategic approaches to drive profitability and sales by a highly motivated and driven General Manager.

Accomplishments

  • Led a multi-regional sales team of 4 that consistently exceeded quarterly goals by an average of 15% per quarter.
  • Evaluated regional performance data and standardized best practices across 10 locations, leading to a 58% increase in average territory performance metrics.
  • Led a cross-functional task force which reduced time-to-market for field-managed services by 81%, contributing to faster revenue generation.
  • Achieved a 38% increase in field sales by implementing a strategic regional field deployment program across Chicago.
  • Successfully managed the national rollout of SAP, achieving a 40% faster implementation timeline than originally forecasted.
  • Collaborated with R&D teams to gather field feedback on new products which influenced 17 product enhancements and improved market fit.
  • Ensured compliance of all field operations with national regulatory standards, reducing legal risk exposure by 38% and securing operational continuity.
  • Reduced cost-per-distributor partnership by 54% after optimizing negotiations and securing more efficient logistics options.
  • Enabled a 24% increase in product upselling opportunities by designing and deploying a cross-team sales training curriculum aimed at field staff.
  • Reduced operational costs by 44% through the restructuring of field operations and improved resource allocation initiatives.

Affiliations

  • Attendee, National Field Deployment Leadership Summit, 2021
  • Member, Field Strategies and Operations Forum
  • Member, Go-To-Market Strategy Council, framework
  • Certified Field Service Manager, International Field Service Association (IFSA)
  • Participant, Advanced Field Management Workshop Series, Ironclad Systems, 2015
  • Member, Society of Customer-Centric Field Operations Professionals
  • Board Member, Association of Mobile Field Service Professionals (AMFSP), process
  • Certified Field Service Executive (CFS Exec), Summit Group, category
  • Volunteer Mentor, Young Professionals in Field Service Leadership Program
  • Board Member, National Field Operations Leadership Network

Certifications

  • American Academy of Financial Management (AAFM)
  • Budgeting and Financial Forecasting for Operations - method
  • Employee Engagement Leadership Certification - category
  • ISO 9001 Lead Auditor Certification - initiative
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Field Sales Professional (CFSP) - method
  • Association for Project Management (APM)

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