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Skills

  • Time management and prioritization
  • Client advocacy
  • Documentation accuracy enhancement
  • Client needs assessment
  • First Aid/CPR
  • Training material development
  • Business operations
  • Continuous process improvement
  • Client Feedback Analysis
  • Communication with external agencies

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with category specialists.
  • Collaborated with healthcare providers to ensure timely follow up with 2 patients, reducing missed appointments by 72%.
  • Coordinated 12 community workshops to educate clients on accessing local resources, increasing participation by 48%.
  • Achieved an overall efficiency gain of 58%.
  • Achieved a 60% success rate in early conflict resolution.
  • Helped people deal with their disabilities and develop career plans.
  • Achieved a 35% increase in successful program completions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results within 6 months.

Summaries

  • Well-versed in program resources and current market conditions.
  • Case Management Associate with 9 years of successful budget management and risk assessment experience.
  • Adhered to court-ordered mandates.
  • Adept at multidisciplinary teamwork, overseeing 12 cases and driving holistic care outcomes through coordinated interventions.
  • Achieved accuracy through precise record management.
  • Built long-term relationships with system service providers.
  • Achieved over $9 in annual cost savings.
  • Achieved results within the past year.
  • Achieved a 48% increase in resource-based referrals.
  • Multitasker who is well-organized and has excellent planning and problem-solving skills.

Accomplishments

  • Led an inter-agency collaboration to address high-risk client needs, reducing service duplication and driving improved outcomes by 15% in three years.
  • Designed and implemented an extensive training program for new hires, reducing onboarding times by one year and increasing retention by 17%.
  • Resolved product issue through consumer testing.
  • Reconvened service teams and interdisciplinary staff, cutting down case resolution time by 79% for high-priority matters.
  • Introduced a client feedback system that led to a 73% increase in client satisfaction ratings within three years.
  • Resolved escalated client concerns involving complex case discrepancies, achieving a 59% resolution success rate within several months.
  • Updated and streamlined the reimbursement tracking process, reducing redundant documentation by 44%.
  • Documented and resolved standard which led to framework.
  • Monitored case management software updates and trained staff on new functionalities, driving a 70% improvement in user engagement across the team.
  • Structured a team-based approach to case management, reducing workloads per associate and increasing case resolution efficiency by 25%.

Affiliations

  • Rotary International
  • Council of Medical Social Workers
  • Council on Aging (CoA)
  • Society of Women Engineers
  • Jaycees
  • Inter-Agency Council of Healthcare Providers
  • International Association of Administrative Professionals
  • Academy of Certified Social Workers (ACSW)
  • Association for Supply Chain Management (APICS)
  • Residential Care Providers Association

Certifications

  • Six Sigma Yellow Belt certification
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Accredited Case Manager (ACM) from the American Case Management Association (ACMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) from the Project Management Institute (PMI)
  • Trauma-Informed Care Certification
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Grant Writer Professional (CGWP) from the American Grant Writers' Association

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