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Skills

  • Organization
  • Multilingual communication skills
  • Troubleshooting systems
  • Team management
  • Equipment and tool maintenance
  • Knowledge of DOCSIS standards
  • Collaborating with sales teams for product upselling
  • Inventory management and tracking
  • Communications
  • Regulatory compliance

Work Experiences

  • Assembled and installed equipment at customer sites following strict installation guidelines, resulting in a flawless install rate of 38%.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Employee of the Year for reducing cable installation errors by an average of 79% over a two years period.
  • Assessed damaged coaxial lines.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 64% customer satisfaction rating.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved targets in the Seattle region.
  • Answered 11 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Expert in setting up and troubleshooting equipment.
  • Committed technician focused on prompt service.
  • Collaborative team player.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cable TV Installation Technician with 14 years of successful project management and data analysis experience.
  • Excellent planning and communication abilities.
  • Achieved a customer satisfaction rate of 68%.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Completed installations and upgrades ahead of schedule.
  • Clear understanding of quality assurance and budget management as well as quality assurance training.

Accomplishments

  • Integrated fiber optic networks into 17 commercial buildings, providing customers with faster and more reliable service.
  • Resolved product issue through consumer testing.
  • Ensured compliance with OSHA safety standards, resulting in 12 accident-free installations over one year.
  • Documented and resolved procedure which led to program.
  • Enhanced performance by upgrading 7 set-top boxes to support newer digital TV services, improving customer retention by 54%.
  • Collaborated with team of 16 in the development of procedure.
  • Maintained a detailed record of service calls and installations, supporting a 54% improvement in tracking efficiency.
  • Achieved 32% rate of on-time installations by employing precise logistical planning during large projects.
  • Provided technical expertise during installation of multi-dwelling units (MDU), ensuring scalability and future expandability for Harbor & Co. Services.
  • Executed proper storm-preparation protocols for process, safeguarding infrastructure and preventing major outages across Portland.

Affiliations

  • American National Standards Institute (ANSI) Membership
  • Telecommunications Certification Organization (TCO)
  • Telecommunications Cabling and Installer Certification (TCIC)
  • Institute for Residential Technology Installers (IRTI) Membership
  • Institute of Electrical and Electronics Engineers (IEEE) - Communications Society
  • Association for Computing Machinery
  • National Association of Tower Erectors (NATE) Membership
  • Fiber Broadband Association (FBA)
  • National Association of Social Workers
  • Smart Home and Internet of Things (IoT) Installers Group

Certifications

  • Smart Home Technology Technician Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Wi-Fi Network Design and Installation Certification
  • Fiber Optic Association (FOA) CFOT - Certified Fiber Optic Technician
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • National Cable Television Institute (NCTI) Cable Technical Support Specialist Certification
  • ANSI/TIA Telecommunications Installer Certification

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