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Skills

  • Daily bilingual communication with HR and legal departments
  • Organization
  • Client consultation for language services
  • Creation of bilingual glossaries
  • Spanish business communication training
  • Contract translation for international clients
  • Localization for software products
  • Feedback collection and implementation for translators
  • Adaptability in high-pressure multilingual events
  • Supervision

Work Experiences

  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Created educational podcasts.
  • Edited the work of freelance translators.
  • Aided attorneys in presenting cases.
  • Aligned work with company goals in process.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed translations for government immigration documents, enhancing access to key services for over 8 Spanish-speaking individuals annually.
  • Collaborated with software development teams.
  • Transported QuickBooks to the past year customer locations.
  • Developed a glossary of legal terms in Spanish and English.

Summaries

  • Capable of translating high-level technical documentation across industries, ensuring full compliance with regional standards while maintaining clarity and accuracy.
  • Contributed to business success through accurate translations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered expert translations for law firms.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 83% cost savings.
  • Delivered successful translations for over 5 hours of podcast content.
  • Achieved over $7 in sales.
  • Aided in the seamless execution of multilingual projects.
  • Delivered precise, court-ready translations.

Accomplishments

  • Translated emails, marketing materials, and customer support documentation for HubSpot company, which resulted in a 28% growth in their Spanish-speaking customer base.
  • Led translation projects with a focus on adapting marketing strategies for Spanish-speaking regions, achieving a 58% increase in localization effectiveness.
  • Created and maintained a translation quality control process for team leadership, which ensured that Spanish-language content met accuracy standards, reducing turnaround time by 66%.
  • Translated marketing materials for a ServiceNow launch into Spanish, driving a 59% increase in engagement from Spanish-speaking markets.
  • Led a team of 14 translators and proofreaders in the localization of e-learning courses, improving accessibility and ensuring knowledge transfer for Spanish-speaking users globally.
  • Successfully interpreted at procedure, supporting seamless communication between 3 stakeholders from different linguistic and cultural backgrounds.
  • Ensured translation accuracy for medical terminology in Spanish patient care guides, improving the understanding and adherence to care regimens for 6 Spanish-speaking patients.
  • Spearheaded a project to localize government policy documents into Spanish, which enabled a 5% increase in accessibility for Spanish-speaking citizens in Phoenix.
  • Trained 7 internal staff in Spanish business communication and terminology, leading to enhanced communication with Latin American branches and improved project timelines.
  • Facilitated multilingual cross-team collaboration by translating internal documents and acted as a liaison between Spanish-speaking engineers and English-speaking management.

Affiliations

  • National Council on Interpreting in Health Care (NCIHC)
  • Spanish Language Division – ATA
  • European Society for Translation Studies (EST)
  • Society of Women Engineers
  • Certified Translator OSHA from Meridian
  • Spanish Bilingual Education Professional Development Association
  • Society of Human Resource Management
  • Globalization and Localization Association (GALA)
  • Subtitling and Dubbing Entertainment Translators Association
  • Interpreters for Spain Legal Association

Certifications

  • CompTIA A+ Technician
  • Certified Language Service Provider (CLSP), Lakeside Partners, 2024
  • CT Certified Translator Spanish - procedure Translator Certification Exam
  • Membership in the Institute of Translation and Interpreting (Membership ID: ####)
  • American Translators Association (ATA) Certification in Spanish Translation - category
  • Certified Bilingual Communications Specialist (Legal Focus) 2022, Northwind
  • Language Industry Certification System (LICS) for Spanish Interpretations
  • Proficiency in Translation Technology Tools (QuickBooks)
  • Google Certified Professional Cloud Architect
  • Spanish Legal Terminology Certification by Brightline (2023)

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