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Skills

  • Team management
  • Custom application deployment
  • Cost reduction strategies
  • Mobile device configuration
  • Relationship development
  • Communications
  • First Aid/CPR
  • Client downtime reduction
  • Installation process optimization
  • Educating customers

Work Experiences

  • Conducted follow-ups to ensure systems remained operational.
  • Achieved a first-call resolution rate of 32%.
  • Read blueprints and schematics to properly place equipment.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with sales teams to offer clients installation packages tailored to their needs, increasing sales conversion rates by 17%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the setup of new users as well as the relocation of existing users.
  • Compiled and tested new software configurations during mobile device installations, elevating system reliability by 59%.
  • Collaborated with cross-functional teams to implement custom applications on mobile devices, reducing downtime by 54%.
  • Applied advanced diagnostic tools during installations.

Summaries

  • Achieved 34% reduction in equipment-related issues post-installation.
  • Cut associated costs for each site.
  • Contributed to a 15% reduction in downtime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Completed 17 installations per day.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Boosted fleet tracking capabilities.
  • Expert in setting up and troubleshooting equipment.
  • Achieved enhanced team performance by reducing technician onboarding time by 73% through training on ITIL-based mobile technologies, leading to faster installation setup.
  • Customer-focused professional committed to post-installation support, achieving a 70% first-call resolution rate through proactive troubleshooting and education initiatives.

Accomplishments

  • Provided technical training to customers on Microsoft Excel, leading to a 32% decrease in post-installation support calls.
  • Collaborated with a team of 14 technicians to install mobile devices across Atlanta, reducing the total project time by 56%.
  • Implemented new mobile device technology for clients in Miscellaneous, contributing to a 85% increase in daily operational efficiency.
  • Led high-priority installations for emergency responders, resulting in 75% faster deployment times.
  • Reduced call-backs for mobile device troubleshooting by 76% by implementing advanced diagnostic procedures.
  • Improved mobile technology uptime by 24% through preventive maintenance and upgrades after installation.
  • Worked with vendors to ensure compatibility of mobile technology with existing systems, avoiding extra costs of $5 during installation.
  • Resolved advanced network errors on-site, reducing troubleshooting time by 85% and increasing customer satisfaction.
  • Trained 13 team members on installation best practices, achieving a 42% reduction in installation errors.
  • Resolved product issue through consumer testing.

Affiliations

  • Telecom Technical Professionals Network (TTPN)
  • Certified Mobile Network Technician (CMNT) by Salesforce
  • Advanced Installer Certification by Ironclad Systems
  • Mobile Communication Equipment Specialist Network (MCESN)
  • CompTIA Network+ Certification
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Institute of Advanced Telecommunications Technicians (IATT)
  • Mobile & Wireless Advisory Council (MWAC)

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Device Configuration Specialist - Vantage
  • Certified Telecommunications Project Manager (TPM)
  • Certified Telecommunications Technician - Cedar Works
  • CompTIA Network+
  • Installation and Integration Technician Certification - HubSpot
  • Advanced Mobile Installation Technology Certification - Lakeside Partners
  • Certified Public Accountant (CPA)

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