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Skills

  • Equipment failure mitigation
  • Emergency installation handling
  • Cost reduction strategies
  • Troubleshooting systems
  • Communication equipment installation
  • Hands-on technical training
  • First Aid/CPR
  • Installation process optimization
  • Documentation and record-keeping
  • Configuring equipment

Work Experiences

  • Conducted pre-installation consultations with clients.
  • Compiled new software configurations.
  • Oversaw the delivery of method project by system team, which resulted in method.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Achieved 100% compliance with company protocols.
  • Looked into network and data communications hardware and software and made recommendations.
  • Achieved reduction within several months.
  • Carried out mobile device upgrades for 8 clients.
  • Consistently provided technical support post-installation, resolving customer issues with a first-call resolution rate of 84%.

Summaries

  • Achieved a 77% first-call resolution rate.
  • Certified in Scrum Master-based mobile technologies.
  • Customer-focused professional committed to post-installation support.
  • Committed to providing seamless installation experiences.
  • Excellent planning and communication abilities.
  • Achieved enhanced team performance by reducing technician onboarding time by 73% through training on ITIL-based mobile technologies, leading to faster installation setup.
  • Clear understanding of client relations and workflow optimization as well as vendor management training.
  • Achieved 34% reduction in equipment-related issues post-installation.
  • Achieved a 48% decrease in equipment failure rates.
  • Achieved a 73% reduction in downtime.

Accomplishments

  • Optimized data transmission protocols using advanced security setups, improving response time by 48%.
  • Led the installation of 15 mobile devices in initiative, cutting project time by 69% through efficient project management.
  • Generated comprehensive post-installation reports, assisting management in improving install quality by 57%.
  • Provided technical training to customers on Microsoft Excel, leading to a 32% decrease in post-installation support calls.
  • Identified and rectified potential network weaknesses during installations, reducing future troubleshooting requirements by 35%.
  • Led high-priority installations for emergency responders, resulting in 75% faster deployment times.
  • Installed and configured fleet tracking systems for Miscellaneous, enhancing real-time reporting by 67%.
  • Identified potential installation issues using diagnostic tools, saving $8 annually in avoided maintenance costs.
  • Established encrypted mobile data communication, securing sensitive information for Miscellaneous and reducing risk of data breaches by 42%.
  • Collaborated with a team of 14 technicians to install mobile devices across Atlanta, reducing the total project time by 56%.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE)
  • Telecommunications Industry Association (TIA)
  • Certified Wireless Network Professionals (CWNP)
  • Society of Human Resource Management
  • Certified 5G Mobile Installer by method
  • International Wireless Installation Association (IWIA)
  • Mobile Technology Installers Association (MTIA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Freemason

Certifications

  • Certified Device Configuration Specialist - Vantage
  • Certified RF Specialist (CRFS) – Vantage
  • Certified Telecommunications Project Manager (TPM)
  • Power Systems Installer Certification (Batteries/Inverters) - Jira
  • Google Certified Professional Cloud Architect
  • Certified Antenna Installer - Workday Certificate
  • CompTIA Network+ Certification
  • Certified IoT (Internet of Things) Professional - Ironclad Systems
  • Certified Mobile Installer (CMI) - Beacon Labs
  • CompTIA A+ Technician

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