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Skills

  • Business operations
  • Interpersonal communication with management and clients
  • Customer service excellence
  • Process improvement
  • Facilities maintenance
  • Organization
  • Detail-oriented cleaning in hard-to-reach areas
  • Disinfectant product knowledge and application
  • Commercial building cleaning standards
  • Eco-friendly cleaning solutions

Work Experiences

  • Completed high-priority deep cleaning tasks for method areas during off-hours, enhancing the aesthetic appeal of the facility for daily operations.
  • Used all manufacturer safeguards when operating category equipment, which reduced process injuries by 8%.
  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management.
  • Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned.
  • Achieved a 41% improvement in guest satisfaction ratings.
  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Contributed to safety and hygiene.
  • Achieved 41% improvement in speed.
  • Achieved 82% improvement in time management.
  • Consistently exceeded sanitation standards.

Summaries

  • Stakeholder engagement and risk assessment are known for being completed within the specified timeframes.
  • Adept at juggling multiple priorities while maintaining immaculate cleanliness, known for handling the cleaning of 6-room properties without compromising service quality.
  • Adept at responding swiftly to client needs.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining process and category facilities.
  • Adept at juggling multiple priorities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Actively improved environmental impact.
  • Accomplished in using specialized equipment.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Light Duty Cleaner and outstanding performer in quality assurance and performance reporting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Disinfected and polished high-touch elevator panels, surfaces, and door handles hourly, contributing to enhanced hygiene in metric.
  • Reduced energy consumption by transitioning to energy-efficient cleaning devices, resulting in utility savings of $169,000 annually.
  • Vetted and recommended the introduction of new cleaning tools to increase both efficiency and safety, resulting in a 37% improvement in task completion time.
  • Adhered to OSHA safety standards while disposing of hazardous materials safely, reducing workplace incidents to 13 in 6 months.
  • Tracked and maintained inventory of cleaning supplies and equipment, avoiding supply shortages and decreasing downtime by 58%.
  • Documented and resolved procedure which led to metric.
  • Partnered with facility management to establish a zero-incident safety record for cleaning procedures over 18 months.
  • Conducted detailed after-hours cleaning of sensitive healthcare areas, maintaining hygiene standards in compliance with medical industry regulations.
  • Reviewed and adjusted the cleaning schedule based on customer feedback and actioned service improvements, leading to a 58% increase in client retention.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Rotary International
  • Society of Women Engineers
  • International Sanitary Supply Association (ISSA)
  • Freemason
  • Certified Custodial Technicians Network
  • Eco-Friendly Cleaning Professionals Alliance
  • Women in Cleaning & Environmental Services (WCES)
  • Association of Information Technology Professionals

Certifications

  • Certified COVID-19 Sanitation Specialist (standard, 2020)
  • Lead-Safe Certified Renovator (Summit Group, 2016)
  • Indoor Air Quality (IAQ) Certification (method, 2018)
  • Personal Protective Equipment (PPE) Usage Certification (standard, 2020)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Asbestos Awareness Training (process, 2020)
  • RCRA Hazardous Waste Management Certification (system, 2021)

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