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Skills

  • Problem resolution
  • Team building
  • Inventory management
  • System equipment
  • Employee training and development
  • Distribution center management
  • Cash handling accuracy
  • Process improvement
  • Strategic selling
  • Cost control strategies

Work Experiences

  • Educated customers about promotions to increase sales.
  • Championed employee engagement initiatives.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Adjusted staffing levels in real-time.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a OSHA ranking.
  • Achieved profitability growth by 61%.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Conducted research to find appropriate answers to customer questions.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.

Summaries

  • Certified Assistant Store Leader with 9 years of successful process improvement and cross-functional collaboration experience.
  • Achieved this for 2016 consecutive months.
  • Costs were consistently reduced while profits were increased.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Client-facing professional with a positive attitude and expertise in team leadership and process improvement.
  • Willing to put performance reporting knowledge to work for a well-established company in the Retail sector.
  • Adept in vendor relationship building, driving proactive negotiations that cut store costs by $7 annually, while retaining product quality and increasing profit margins.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with data analysis and quality assurance abilities who is dependable and attentive.
  • Certified Assistant Store Leader known for leading teams of up to 2 employees, driving 34% improvement in quarterly sales, and optimizing store operations through strategic planning.

Accomplishments

  • Proactively identified sales opportunities through customer feedback analysis, increasing cross-selling revenue by 23%.
  • Reduced customer complaints by 24% by revamping the in-store experience and enhancing staff customer service training.
  • Orchestrated statewide marketing initiatives across 5 locations, contributing to chain-wide growth of 81% in same-store sales.
  • Regularly conducted competitive market analysis, helping adjust pricing strategy in line with market trends and improving sales by 60%.
  • Increased store sales by coordinating and implementing a new sales training curriculum for 8 store employees.
  • Overhauled cash handling procedures, reducing variance discrepancies by $16 and reinforcing financial integrity.
  • Set weekly and monthly sales goals while tracking performance metrics for consistent store-wide improvement.
  • Assisted in digital transformation efforts by implementing new retail software solutions, improving operational efficiency by 47%.
  • Documented and resolved standard which led to system.
  • Collaborated with team of 4 in the development of metric.

Affiliations

  • Association of Information Technology Professionals
  • Lions Club
  • International Association of Certified Team Leaders in Retail
  • Social Media in Retail Promotion Program 2018
  • International Academy of Retail Professionals
  • Rotary International
  • Institute for Internal Controls (IIC)
  • Mentor Program in Retail Leadership 2018
  • National Retail Federation (NRF)
  • Jaycees

Certifications

  • Certified Inventory Manager (CIM) – International Warehouse Logistics Association
  • Certified Loss Prevention Professional (CLPP) – Loss Prevention Academy
  • Certified Business Analysis Professional (CBAP)
  • Certified Food Protection Manager (CFPM) - system
  • Certified in Store Credit Promotions & Sales – metric
  • Retail Event Management Certification – metric
  • Retail Management Certificate – procedure
  • Certified in Retail Market Strategy – method
  • Supply Chain Management Certificate - APICS
  • Google Certified Professional Cloud Architect

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