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Skills

  • Team building
  • Scheduling
  • Operational improvement
  • Employee performance evaluation and feedback
  • Training program development
  • MS Office
  • Recipes and menu planning
  • Team management
  • Cleanliness
  • First Aid/CPR

Work Experiences

  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Collaborated with vendors to negotiate new supplier agreements, cutting operational costs by $7 annually while maintaining high-quality inventory.
  • Built relationships with repeat customers.
  • Designed employee training programs to enhance customer service and kitchen efficiency, boosting team productivity by 33%.
  • Boosted brand visibility.
  • Organized and managed food service training for employees to learn about performance reporting, risk assessment, and data analysis.
  • Created a new allergen tracking system.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Cut overtime expenses by $3 per month.
  • Decreased training time by 30%.

Summaries

  • Client relations and project management, a well-rounded leader with a talent for supervising employees.
  • Achieved 17% reductions in ticket times.
  • Years of progressive leadership experience 9
  • Professional who is personable, responsible, and hardworking.
  • Adept at implementing health and safety standards, ensuring compliance with OSHA guidelines and achieving perfect audit scores year-over-year.
  • Senior Food Service Handler with over 6 years of program and procedure service experience.
  • Senior Food Service Handler is a multi-talented Senior Food Service Handler who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Senior Food Service Handler with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved a 24% decrease in waste.

Accomplishments

  • Introduced new stress management techniques for staff, reducing kitchen errors by 28% during rush hours.
  • Established procedures that decreased average drive-thru service times by 18%, improving customer throughput.
  • Managed daily food production of up to 8 meals, consistently exceeding client satisfaction ratings.
  • Effectively handled conflict resolution between kitchen and service staff, improving team collaboration by 75%.
  • Designed and implemented hourly progress reporting procedures that streamlined kitchen efficiency by 25%.
  • Collaborated with team of 12 in the development of initiative.
  • Led efforts to coordinate supply orders with local vendors, reducing food supply costs by 70%.
  • Introduced a staff rotation policy that optimized skill development and led to 69% improvement in order fulfillment.
  • Designed and implemented a team recognition program, boosting kitchen staff retention by 24% within two years.
  • Developed meal prep procedures that maintained consistent quality even during high-output times, reducing customer complaints by 45%.

Affiliations

  • National Restaurant Association (NRA)
  • National Association of Social Workers
  • Affiliate of the Institute of Food Technologists (IFT)
  • Earned Certified Park & Recreation Professional credentials (CPRP) with focus in hospitality services
  • Certified Dietary Manager (CDM) through the Association of Nutrition & Foodservice Professionals (ANFP)
  • Association for Supply Chain Management (APICS)
  • Accreditation with the International HACCP Alliance
  • Joined the International Association for Food Protection (IAFP)
  • Member of the Food and Beverage Management Association of America (FBMA)
  • American Medical Informatics Association

Certifications

  • Certified Dietary Manager (CDM)
  • Salesforce
  • Certified Line Cook (CLC) - Northwind
  • Innovative Food Packaging Certification Program
  • OSHA Food Safety and HACCP Compliance
  • Certified Food Safety Manager (NFSM) - 2017
  • Project Management Professional (PMP)
  • Inventory Control and Shrinkage Management Certification
  • National Registry of Food Safety Professionals (NRFSP)
  • Food Allergen Awareness Certification

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