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Skills

  • Public speaking and presentations
  • Affirmative action
  • Applicant tracking system (system) expertise
  • Policies implementation
  • Operational improvement
  • Cross-functional team collaboration
  • Problem resolution
  • Team management
  • First Aid/CPR
  • Business operations

Work Experiences

  • Delivered on-time, under-budget project management on standard issues for senior leadership.
  • Set up and ran orientation and training programs to prepare employees for new assignments.
  • Contributed to a 50% increase in volunteer sign-ups.
  • Successfully mentored staff on best practices and protocol while monitoring performance quality control for corrective action planning, reducing project gaps.
  • Acted as point of contact for volunteer disputes.
  • Created processes and metrics to aid in the achievement of the organization's business objectives.
  • Acted as a liaison between employees and senior management in order to respond to questions, complete contract processing, and facilitate problem resolution.
  • Boosted efficiency by 35%.
  • Achieved a 15% improvement in retention strategies.
  • Used my in-depth knowledge of HR principles as well as employment laws and regulations to counsel finance and develop standard policies.

Summaries

  • Achieved results across various platforms.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Community and Public Service student seeking hands-on experience through an internship in quality assurance.
  • Proficient in promoting system by leveraging team leadership and process improvement knowledge.
  • Process, initiative, and method are all available.
  • Offering extensive experience in the Community and Public Service industry for over 2 years.
  • By sourcing high-quality candidates and minimizing turnover, I'm focusing on increasing business efficiency and team productivity.
  • Achieved a 20% reduction in volunteer disputes.

Accomplishments

  • Expanded the organization's geographic reach by forming partnerships with 11 community centers in previously untapped regions.
  • Implemented a structured feedback process for volunteers to inform recruitment and retention strategies.
  • Developed a mentorship program for new volunteers, resulting in 69% higher retention and positive feedback.
  • Implemented a streamlined interview process that reduced volunteer onboarding timelines by 17 days.
  • Led monthly recruitment workshops at local community colleges, resulting in an average increase of 11 volunteers per session.
  • Established ongoing partnerships with 3 local businesses to boost community engagement and increase volunteer signups.
  • Designed and facilitated team-building events for volunteers to foster collaboration and improve task coordination during large events.
  • Organized and promoted monthly volunteer appreciation events to encourage long-term engagement and improve retention rates by 56%.
  • Actively contributed to the development of inclusive recruitment strategies, increasing the diversity of volunteer applicants by 67%.
  • Partnered with HR and legal teams to ensure all volunteers were properly vetted and complied with necessary background screenings, reducing compliance risks.

Affiliations

  • Affiliate with the International Volunteer Managers Network (IVMNet) to improve best practices in global volunteer recruitment
  • Current member of the Center for Community Service Nonprofit Network 2021 – present
  • Completed workshops on Volunteer Onboarding and Mentorship Systems by program
  • Completed coursework in Nonprofit Management at framework to enhance knowledge of fundraising for volunteer programs
  • Attended annual conferences held by the Points of Light Foundation
  • Active participant in the National Volunteer Coordinators Association's quarterly roundtable discussions
  • Attended workshops by CharityChannel Press on volunteer relationships and engagements
  • Regular contributor to the VolunteerMatch professional community for recruitment and retention strategies
  • Participant in Volunteer Recruitment Strategy Workshops by Vantage aimed at improving recruitment tactics
  • Guest speaker at the Nonprofit Technology Network (NTEN) conference on leveraging digital tools for volunteer recruitment

Certifications

  • Fundraising and Volunteer Coordination Certificate (framework, 2017)
  • Microsoft Office Specialist (MOS)
  • Association for Project Management (APM)
  • Chartered Professional in Human Resources (CPHR)
  • Crowdsourcing and Recruitment Technology Solutions Certificate (Meridian, 2021)
  • SAP Certified Application Associate
  • Grant Writing and Proposal Management Certification (program, 2018)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Advanced Risk Management for Volunteers (Harbor & Co., 2018)

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