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Skills

  • Skilled in Salesforce
  • Report writing
  • Data entry
  • Client assessment and analysis
  • Client relationship management
  • Strong verbal communication
  • Extremely organized
  • User interface understanding
  • Code validation skills
  • Dinner service planning

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Accelerated order completion time by 10 %.
  • Contributed to 46% growth in repeat business.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on initiative.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Adjusted resource allocation.
  • Contributed to a 41% increase in satisfaction.
  • Contributed to 38% success in marketing campaign.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Expert project manager capable of collaborating and coordinating efforts to consistently produce marketing and advertising collateral that increases initiative clients' awareness and profitability.
  • Achieved a 52% reduction in print errors.
  • Co-hosted print technology workshops.
  • Aligned solutions with business objectives.
  • Standard are well-understood.
  • Achieved 15% positive customer feedback.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Consistently met deadlines on high-pressure rush orders.

Accomplishments

  • Trained 15 new employees in print equipment operations, improving overall team efficiency by 63%.
  • Increased sales 18% over one year.
  • Assisted in the redesign of company-wide print templates, drastically reducing the number of customer complaints by 37%.
  • Standardized print quality expectations through a strict prepress proofing process, reducing reprint requests by 51%.
  • Developed digital and printed catalogs for clients, resulting in a 13% improvement in client order processing times.
  • Resolved product issue through consumer testing.
  • Improved team productivity by 44% through the introduction of new techniques in bindery and finishing services.
  • Spearheaded design initiatives that increased client satisfaction by 30% and promoted long-term business relationships.
  • Developed and designed 11 promotional materials for corporate clients, resulting in category within their campaigns.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • Certification, Print Workflow Specialist (PWS) by Summit Group, 2024
  • Participant, Custom Print Solutions Webinar Series, 2016
  • Attendee, International Print Leadership Academy, 2016
  • Volunteer, Business Cards Design Program, Cedar Works, 2023
  • Member, International Graphic Arts Education Association (IGAEA), 2020-Present
  • Certified Specialist, EFI Fiery Professional Certification, 2016
  • Active Member, Graphic Communication Education Association (GCEA), 2024 - Present
  • Mentorship Program, Print Communications Apprenticeship, 2018
  • Volunteer, Print Design for Nonprofits Initiative, 2019
  • Organizer, In-House Print Design Workshops, Lakeside Partners, 2020

Certifications

  • Professional Diploma in Client Management from standard
  • Certified Social Media Strategy for Marketing Campaigns from Summit Group
  • Project Management Professional (PMP) from Beacon Labs
  • Digital Printing Certification from system
  • Professional Certificate in Marketing Communications from Brightline
  • Certified Adobe Capable Specialist in Adobe Photoshop
  • Essential Training in Print Troubleshooting from Meridian
  • Certified Color Management Professional (CMP) by the IDEAlliance
  • Certified Print Production Specialist by Meridian
  • CompTIA Project+ Certification for Coordinating and Streamlining Projects

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