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Skills

  • Payroll and budgeting
  • Appointment scheduling
  • 17 WPM typing speed
  • Sage 50 US
  • Multi-line phone proficiency
  • Customer and client relations
  • Business correspondence
  • Sorting and labeling
  • Records management
  • Accounting familiarity

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Conducted research in order to collect and record initiative information.
  • Used project management and data analysis to quickly resolve program issues, effectively reducing customer complaints by 11%.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.
  • Created standard presentations that were both informative and appealing.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Developed and implemented records handling standard operating procedures.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Wrote extremely precise internal and external letters and memos.

Summaries

  • Responsible Police Administrative Aide with over 14 years of experience successfully completing tasks in high-volume departments.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as process and procedure.
  • Police Administrative Aide is a dependable and enthusiastic Police Administrative Aide with 14 years of front desk management experience.
  • Dedicated Police Administrative Aide with experience managing tasks in a high-volume municipal office.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Police Administrative Aide delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Data analysis and strategic planning are examples of areas of expertise.

Accomplishments

  • Compiled statistical reports on call center data, helping to improve response rates by 68% through optimized workforce management.
  • Maintained a digital chain of custody system for evidence, improving the efficiency of case management by 52%.
  • Collaborated with public relations teams to manage inquiries during high-pressure situations, fostering positive community relations.
  • Aided in the yearly budget planning process by preparing and submitting itemized functionality reports for equipment needs.
  • Processed subpoenas and subpoenas duces tecum, ensuring timely and verified delivery of records or appearances.
  • Resolved product issue through consumer testing.
  • Led the rollout of a new communications system, working with external vendors to ensure the transition was completed ahead of schedule.
  • Promoted efficiency by implementing a new electronic tracking process for department-issued equipment, reducing loss by 60%.
  • Documented and resolved category which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • FBI National Academy Associates (FBINAA)
  • National Sheriffs' Association (NSA)
  • National Criminal Justice Association (NCJA)
  • International Association of Law Enforcement Intelligence Analysts (IALEIA)
  • Rotary International
  • National Emergency Number Association (NENA)
  • Jaycees
  • Association of Public-Safety Communications Officials (APCO) International
  • Certified Information Records Manager (CIRM) Program
  • American Jail Association (AJA)

Certifications

  • Legal Document Preparation Certification by Ironclad Systems
  • Digital Evidence and Computer Forensics Certification
  • Records Management Certification by category
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Principles of Budgeting Certification for Public Safety by system
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Law Enforcement Planner (CLEP)
  • Certified Administrative Professional (CAP)

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