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Skills

  • Human resource laws
  • Records management
  • Presentation design
  • Workflow planning
  • Document conversion
  • Administrative support
  • Executive presentations
  • Sage 50 US
  • Scheduling and calendar management
  • Data entry

Work Experiences

  • Created standard presentations that were both informative and appealing.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Updated the program's process information in the tracking system.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Took up to 17 calls per the past year and quickly redirected them.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Police Administrative Aides and clients.
  • Directed phone calls, guests, and mail to the appropriate staff members.

Summaries

  • Police Administrative Aide is an attentive and personable administrative support professional with 9 years of experience in fast-paced office environments.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Police Administrative Aide with 2 years of experience assisting with standard program coordination and implementation.
  • Offering 2 years of experience in customer relations management.
  • Friendly and charismatic, with excellent phone etiquette, problem-solving, and time management abilities.
  • A dependable Police Administrative Aide with outstanding organizational, communication, and recordkeeping abilities.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Prepared to bring 12 years of experience to Vantage and take on a new and challenging role.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.

Accomplishments

  • Reviewed sensitive case files for compliance with privacy standards, ensuring records were handled in accordance with state laws.
  • Analyzed crime trends for 2018, compiling data that informed city-wide safety initiatives adopted by multiple departments.
  • Collaborated with public relations teams to manage inquiries during high-pressure situations, fostering positive community relations.
  • Resolved product issue through consumer testing.
  • Regularly updated citizen complaint logs, ensuring that feedback was promptly communicated and addressed within method.
  • Prepared court dockets for district attorney review, ensuring chronological and detailed listing of all cases to be heard.
  • Organized officer records and retirement paperwork, ensuring accurate pension processing and benefit distribution for 13 retirees.
  • Developed performance reports based on department-wide KPIs, assisting with resource allocation and strategic foresight.
  • Collaborated with city administrators on a joint task force, providing administrative support which accelerated project completion by metric.
  • Prepared and submitted legal documentation for court proceedings, ensuring that all necessary paperwork was completed within strict deadlines.

Affiliations

  • National Tactical Officers Association (NTOA)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Criminal Justice Administrators Association (CJAA)
  • American Jail Association (AJA)
  • Law Enforcement Administrative Assistance Network (LEAAN)
  • Freemason
  • Certified Information Records Manager (CIRM) Program
  • Certified Police Records Administrator (CPRA) Program
  • Legal Administrators in Law Enforcement (LALE)

Certifications

  • Professional Administrative Certification of Excellence (PACE)
  • Legal Document Preparation Certification by Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Public Safety Telecommunications Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Digital Evidence and Computer Forensics Certification
  • CompTIA Security+
  • Project Management Professional (PMP)

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