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Skills

  • Team building
  • Framework equipment
  • Underwriting and adjustments
  • Relationship development
  • Life insurance
  • Business operations
  • Claims reporting systems
  • Cross-functional collaboration with HR teams
  • MS Office
  • Budgets

Work Experiences

  • Achieved a 70% reduction in onboarding times.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Analyzed annual benefits costs to identify opportunities for cost containment, saving $4 over three years.
  • Collaborated with finance and benefits teams to track premium payments, decreasing discrepancies and improving tracking accuracy by 84%.
  • Returned customer calls within 12 hours, resolving issues and answering questions quickly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Conducted compliance reviews.
  • Achieved a 65% reduction in data entry errors.

Summaries

  • Clear understanding of process improvement and cross-functional collaboration as well as stakeholder engagement training.
  • Conducted federal and state benefits audits.
  • Conducted thorough post-enrollment audits, reducing dependent eligibility discrepancies by $8, enabling cost savings and policy accuracy.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned with company-wide wellness goals.
  • Standard Insurance Agent with superior vendor management and workflow optimization abilities.
  • Adept at building and fostering strong relationships with insurance carriers, reducing response times in benefits resolution by 54% for complex claims.
  • Conducted data analysis.
  • Conducted thorough post-enrollment audits.

Accomplishments

  • Partnered with cross-functional teams to assess and design benefit plans to meet client needs for over 3 employees.
  • Analyzed employee benefit utilization data to recommend plan design improvements, driving better cost management and satisfaction.
  • Executed post-open enrollment audits, successfully identifying and reducing discrepancies that saved $16 in claims.
  • Collaborated with team of 18 in the development of program.
  • Developed and delivered interactive presentations to educate employees about changes in their benefits plan, leading to 77% higher engagement.
  • Led open enrollment communications campaign that increased participation rate by 85% in 2022.
  • Enhanced satisfaction by conducting frequent employee feedback surveys and adjusting benefits communication strategies accordingly.
  • Processed benefits eligibility and claims for 15 employees using Tableau, ensuring all transactions adhered to company policies.
  • Resolved complex claim issues by collaborating with service providers, recovering over $13 in unpaid claims within one year.
  • Facilitated successful open enrollment periods for a workforce of over 15 employees, consistently achieving 84% participation rates.

Affiliations

  • Health Insurance Industry Association (HIIA)
  • Lions Club
  • American Medical Informatics Association
  • Benefits Compliance Community Forum
  • National Association of Social Workers
  • Health Management Academy (HMA)
  • Employee Benefit Research Institute (EBRI)
  • American Society of Pension Professionals & Actuaries (ASPPA)
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified HR Compliance Professional (HRCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Insurance Associate (HIA)
  • Certified Financial Planner (CFP)
  • Chartered Life Underwriter (CLU)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA Project+ Certification
  • Cisco Certified Network Associate (CCNA)
  • Associate Professional in Human Resources (aPHR)

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