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Skills

  • Risk mitigation strategies
  • MS Office
  • Quality Control and Assurance
  • Internal and external communications
  • Workforce management
  • Client account management
  • Project development
  • Team management
  • Delegation
  • Organization

Work Experiences

  • Increased profits by 2% in one year through a restructure of the business line.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved 20% increase in system efficiency.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Scheduled employees for 18 months shifts, taking customer traffic and employee strengths into consideration.
  • Oversaw a successful turnaround that resulted in the elimination of over $10 in debt in several months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Well-versed in workflow optimization and a stickler for deadlines.
  • Costs were consistently reduced while profits were increased.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Composed persona with a strong sense of motivation.
  • Operations Manager Intern with 15 years of successful risk assessment and process improvement experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved a 68% savings in time and resources.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • 13 years of strategic Operations Manager Intern experience leading and overseeing program and category business activities.

Accomplishments

  • Collaborated with IT and operations teams to integrate new software, boosting operational performance by 68% and reducing system errors.
  • Supervised inventory control processes, reducing discrepancies by 43% and eliminating shortages of critical products.
  • Reduced expenses by $6 annually by consolidating supplier relationships and negotiating more favorable terms.
  • Played a key role in launching a workflow optimization initiative, which reduced processing errors by 30% and improved compliance.
  • Engineered a KPI dashboard providing real-time feedback on procedure, improving decision-making processes at the executive level.
  • Led successful process improvement projects, boosting team efficiency by 10% within the first 6 months.
  • Trained a team of 10 staff on updated inventory management system, resulting in a 51% improvement in stock accuracy.
  • Utilized Six Sigma principles to streamline the production process, reducing bottlenecks and improving productivity by 39%.
  • Developed KPI monitoring tools that improved reporting accuracy by 40% and provided team leaders with real-time insights.
  • Successfully reduced operational costs by $12 in the first 14 months by introducing cost-cutting measures.

Affiliations

  • Freemason
  • Lions Club
  • Lean Six Sigma Institute - Active member completing workshops on process improvement methodologies for operational cost reductions 2016.
  • Project Management Institute (PMI) - Active member contributing to professional development in project management methodologies and leadership skills 2015.
  • Certified Associate in Project Management (CAPM) - Earned certification to develop and manage project workflows within operations 2015.
  • Institute of Supply Management (ISM) - Participated in professional development programming focusing on procurement and operational efficiencies 2015.
  • National Association of Business Operations and Management (NABOM) - Member participating in panel discussions on change management and business process workflows 2019.
  • Society for Human Resource Management (SHRM) - Engaged in HR operational optimization and compliance workshops 2022.
  • Association of Information Technology Professionals
  • International Council of Nurses

Certifications

  • CPR and First Aid Certification from Vantage – 2017
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Warehouse and Inventory Manager (CWIM) by Ironclad Systems
  • Certificate in Cost Management and Control from Meridian
  • Completion of the Midwest-specific Safety and Health Regulations Certification (OSHA Compliance)
  • MITx MicroMasters® Program in Supply Chain Management from framework
  • Certified Operations Manager (COM) by Beacon Labs
  • Advanced Certificate in Procurement and Supply Principles from Cedar Works

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