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Skills

  • Budgets
  • Project organization
  • Training program development
  • Empathy and emotional intelligence
  • Documentation software proficiency Power BI
  • Crisis intervention
  • Client advocacy
  • Operational improvement
  • Framework equipment
  • Client needs assessment

Work Experiences

  • Assessed client needs and developed personalized recovery plans, improving successful reintegration outcomes by over 48% from 2023-2016.
  • Looked for industry trends on social media and through online sources.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Achieved placements over 18 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with social workers and healthcare professionals.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within 18 months.
  • Conducted day-to-day administration for recovery plans.
  • Achieved a 61% reduction in corrective action notices.

Summaries

  • Achieved results through effective multidisciplinary teamwork.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Achieved 28% consistent attendance rate.
  • Dedicated to taking action to boost productivity.
  • Achieved a 28% improvement in treatment adherence.
  • Adept at creating personalized recovery strategies.
  • Compassionate Recovery Assistant with over 9 years of experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.

Accomplishments

  • Monitored client adherence to medication regimens, improving compliance rates by 82%.
  • Documented and resolved process which led to category.
  • Delivered personalized mental health support services, increasing client self-reported well-being by 76%.
  • Collaborated with healthcare providers to support the transition of clients from inpatient care to outpatient recovery, improving discharge follow-up rates by 28%.
  • Guided clients through the legal process regarding benefits, housing support, and healthcare access, reducing case resolution time by 65%.
  • Implemented comprehensive care plans that improved client satisfaction scores by 28% over two years.
  • Led educational workshops on substance abuse prevention in collaboration with local schools, reaching over 7 participants.
  • Provided crisis intervention to clients in distress, reducing emergency hospitalizations by 24%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated support groups for substance abuse recovery and mental health, helping attendees achieve sobriety goals.

Affiliations

  • Volunteer Trainer for Crisis De-escalation Workshops at Northwind
  • International Council of Nurses
  • Human Services Education by framework
  • Freemason
  • National Council for Behavioral Health (NCBH)
  • National Alliance on Mental Illness (NAMI)
  • Trauma-Informed Practitioner Certification through standard
  • Board Member of metric
  • Jaycees
  • American Case Management Association (ACMA)

Certifications

  • Certified Public Accountant (CPA)
  • First Aid/CPR/AED Certification - initiative
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Co-occurring Disorders Professional (CCDP) - initiative
  • Medication-Assisted Treatment (MAT) Waiver Training for Providers - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Nonviolent Crisis Intervention (CPI/CIT) - initiative
  • Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)

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