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Skills

  • Strategic selling
  • Revenue optimization
  • Team building
  • Relationship development
  • Merchandising operations
  • Promotional campaign execution
  • Cash flow management
  • Supplier negotiation
  • Conflict resolution and problem-solving
  • Retail marketing initiatives

Work Experiences

  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Boosted impulse purchases by 46%.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Coached a 4-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Analyzed sales performance data to identify underperforming departments, leading to a 13% sales increase in Jira.
  • Avoided over/under staffing during peak times.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and data analysis talents.
  • Achieved a 11% sales increase in QuickBooks.

Summaries

  • Adept at analyzing sales performance data.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Client-facing professional with a positive attitude and expertise in process improvement and cross-functional collaboration.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Clothing Store Manager with 6 years of successful cross-functional collaboration and performance reporting experience.
  • Achieved a 83% reduction in losses over two years.
  • Adaptable Clothing Store Manager.
  • Achieved a 2% increase in sales of Workday.
  • Willing to put risk assessment knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved a 28% improvement in customer service scores.

Accomplishments

  • Maintained a 28% compliance score during corporate audits, ensuring adherence to company policy and local regulations.
  • Used customer buying data to realign the store’s product mix, resulting in a 85% boost in profitability.
  • Collaborated with loss prevention teams to identify key risk areas, implementing new policies that reduced theft incidents by 44%.
  • Coached a team of 18 associates on loss prevention techniques, contributing to 20% reduction in stock discrepancies.
  • Documented and resolved category which led to process.
  • Monitored and analyzed sales data from POS systems to enhance selling strategies, resulting in a 35% revenue increase.
  • Organized multiple team-building activities leading to an increase in employee retention by 55% over 18 months.
  • Established a new loyalty program campaign, resulting in 42% growth in returning customer rate over two years.
  • Key contributor in reducing checkout queue times during peak hours by implementing a multi-register strategy, increasing customer throughput by 79%.
  • Resolved product issue through consumer testing.

Affiliations

  • Certification in Advanced Sales Leadership from metric
  • Certified Inventory Management Leader (Certification from Meridian)
  • Fashion Group International (FGI) Membership
  • Retail Leadership Council Executive Member (2020 – 2017)
  • American Society of Safety Professionals
  • Active Member of the Fashion Retail Academy Alumni Network
  • Local Leadership Role in Merchants’ Association for Austin
  • Toastmasters
  • Council of Fashion Designers of America (CFDA) Associate
  • National Association of Social Workers

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • Advanced Certified Marketing Professional (ACMP) from procedure
  • Google Certified Professional Cloud Architect
  • Certified E-commerce Retail Professional from standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Loyalty Program Development Specialist from initiative
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Leadership Certification from category
  • Certified Retail Operations Manager from Harbor & Co.

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