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Skills

  • Business Administration
  • New Hire Onboarding
  • Problem resolution
  • Operational improvement
  • Creative merchandising
  • Budget creation and cost management
  • Corporate business partnerships
  • Regulatory compliance
  • Employee engagement and development
  • Cost savings initiatives

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved results during 6 months.
  • Achieved a 70% reduction in booking errors.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved 100% audit success in 2024.
  • Achieved results during the method period.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved results within method.
  • Achieved a 67% improvement in team productivity.
  • Actioned improvements quickly.

Summaries

  • Assistant Branch Rental Manager with 13 years of successful process improvement and project management experience.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Clear understanding of performance reporting and project management as well as vendor management training.
  • Dynamic application of strategic planning and stakeholder engagement in a fast-paced business environment.
  • Customer-focused professional with 14 years of experience in the Banking and Financial Services sector.
  • Within Banking and Financial Services, senior Assistant Branch Rental Manager and outstanding performer in process improvement and workflow optimization.
  • Professional who is both energetic and poised.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Motivated framework manager with a track record of best practices and operations in the Banking and Financial Services.

Accomplishments

  • Coordinated partnership with local businesses, driving a 60% rise in corporate rental agreements within three years.
  • Enhanced customer satisfaction by 44% through personalizing rental packages based on client preferences and upselling relevant services.
  • Increased total branch revenue by $13 per month by optimizing upselling and customer service techniques.
  • Enhanced online booking system user experience by streamlining customer workflows, resulting in 44% fewer cart abandonment rates.
  • Improved fleet safety protocols which led to reduced insurance costs amounting to $3 in annual savings for the branch.
  • Negotiated long-term contracts with regional suppliers, securing discounts and lowering the annual fleet maintenance budget by $3.
  • Collaborated with corporate headquarters to introduce a new fleet optimization tool that reduced average vehicle turnaround time by two years.
  • Handled customer inquiries and complaints with a conflict resolution rate of 55%, improving overall client retention and loyalty rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored new employees, improving onboarding effectiveness and reducing training duration by 39%.

Affiliations

  • Toastmasters
  • Commercial Fleet Financing Association (CFFA)
  • Association for Talent Development (ATD) – Leadership Development Division
  • Rental Vehicle Risk Management Association
  • American Marketing Association
  • International Car Rental Association (ICRA)
  • Association of Car Rental Industry Operators (ACRIO)
  • Freemason
  • Certified Car Rental Professional (CCRP) Program
  • Employee Training and Development Network

Certifications

  • Business Operations Manager Certification - 2018
  • Certified Employee Training Specialist (CETS) - program
  • Advanced Excel for Business Intelligence - Workday
  • Supply Chain and Logistics Management Certification
  • Salesforce
  • Certified Branch Operations Expert - Harbor & Co.
  • Certified Vehicle Damage Appraiser - Phoenix
  • People Analytics and Workforce Scheduling Certification - HubSpot
  • Business Forecasting and Planning Specialist - Beacon Labs
  • Certified Sales Operations Specialist - Jira

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