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Skills

  • Transcription and dictation
  • Business operations
  • Credit and collections
  • Operational improvement
  • Transporting files
  • Strong organizational skills
  • Appointment scheduling
  • Presentation design
  • Mail handling
  • Patient care and confidentiality

Work Experiences

  • Assisted in organizing charity events.
  • Developed a detailed tracking system for medical staff credentials.
  • Reviewed customer files to ensure that they were medically necessary and that the coverage criteria were met.
  • Added notes to charts within 18 months.
  • Incoming patients were prioritized based on the severity of their injuries or illnesses.
  • Was in charge of financial documents like expense reports and invoices.
  • Booked 11 patients in 6 months.
  • Coordinated insurance verification and pre-authorization for over 15 daily appointments, increasing approval rates by 74%.
  • Attracted 14 new patients.
  • Communicated with patients about outstanding account payments.

Summaries

  • Supporting up to 6 physicians in a busy medical office is my background.
  • With 14 years of experience in appointment scheduling, customer service, front office duties, and insurance negotiations, I am a meticulous Medical Administrative Assistant.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Motivated Office Automation Clerk looking for a new job where her team leadership and stakeholder engagement skills can be put to good use.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Medical Administrative Assistant is a skilled Medical Administrative Assistant who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Client relations and team leadership skills, as well as problem-solving knowledge.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • ICD-9 and ICD-10 coding certifications are available.

Accomplishments

  • Data Organization: Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw
  • Medical Records: Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
  • Ensured
  • Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Assisted
  • Secured
  • Resolved

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Healthcare Administration and Management Society
  • American Health Care Association (AHCA)
  • American Society for Clinical Pathology (ASCP)
  • Medical Front Office & Billing Specialist Association
  • Project Management Institute

Certifications

  • Certified Professional Compliance Officer (CPCO) - AAPC
  • Healthcare Administrative Specialist (HAS) Certification – NAHTM
  • Certified Professional Coder (CPC) - AAPC
  • Certified Revenue Cycle Specialist (CRCS) - AAHAM
  • Project Management Professional (PMP)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Cisco Certified Network Associate (CCNA)
  • Certified Patient Account Manager (CPAM) – system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Medical Services Management (CPMSM) - category

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