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Skills

  • Cost reduction strategies in claims handling
  • Organization
  • Budgets
  • Conflict resolution with difficult claimants
  • Operational improvement
  • Business operations
  • Claims automation software proficiency (Workday)
  • Automotive component understanding
  • High-volume claims processing (9 claims/day)
  • Customer dispute resolution

Work Experiences

  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.
  • Assessed liability in hit-and-run cases using surveillance footage and witness statements, closing over 16% of claims within 30 days.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 63% drop in claims volume.
  • Awarded OSHA.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with data scientists.
  • Achieved high customer satisfaction.
  • Actively reduced outstanding claims backlog.
  • Closed over 21% of claims within 30 days.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved favorable settlements in cases valued over $2.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Practical category expert in determining reasonable repair costs through thorough inspections.
  • Auto Claims Handler with a proven track record.
  • Auto Claims Handler who is detail-oriented and has 13 years of appraisal experience.
  • Insurance processes and documentation are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Communication and assertiveness, as well as a dedication to accurate and timely appraisals.
  • Analytical and data-driven Auto Claims Handler.

Accomplishments

  • Assisted in the roll-out of policy enhancements, resulting in a claims processing improvement of 83% over one year.
  • Prepared claim summaries and recommendations presented to senior management for more informed decision making, reducing decision time by 84%.
  • Implemented risk mitigation strategies for auto claims handling, reducing payout settlements by 39% on average.
  • Implemented effective conflict resolution strategies, successfully settling claims with difficult claimants and retaining 26% of policies.
  • Negotiated with auto repair facilities to lower repair costs, leading to yearly savings of $18 for the company.
  • Played a key role in resolving disputes for accident severity assessments, resulting in a cost reduction of 17% on disputed claims.
  • Collaborated with legal counsel on 9 claims leading to 58% of liability verdicts in favor of the company.
  • Leveraged data analytics tools to identify consistent patterns in claims, reducing incident response time by 14 hours.
  • Collaborated with team of 7 in the development of metric.
  • Reduced third-party vendor costs by negotiating service contracts, improving overall claims settlement efficiency by 46%.

Affiliations

  • National Alliance for Insurance Education & Research (Scrum Master)
  • Insurance Adjusters Association (Texas)
  • Society of Women Engineers
  • Association of Governmental Risk Pools (standard)
  • International Auto Insurance Fraud Detection Group
  • American Society of Safety Professionals
  • Member, Portland Consortium on Auto Claims Predictive Analytics
  • Toastmasters
  • National Auto Claims Association (NACA)
  • Society of Human Resource Management

Certifications

  • Certificate in General Insurance (INS) - Brightline, 2019
  • Negotiation Mastery Credential - Summit Group, procedure
  • Chartered Property Casualty Underwriter (CPCU) – Harbor & Co., 2022
  • Apple Certified Associate (ACA)
  • Certified Professional Insurance Adjuster (CPIA) - metric
  • Auto Damage Adjuster License - category, 2019
  • Associate in Personal Insurance (API) - Lakeside Partners, 2022
  • Motor Vehicle Physical Damage Appraisal License - Illinois, 2022
  • Digital Claims Processing Certification - initiative
  • Certified Ethical Claims Adjuster (CECA) - program, 2018

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