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Skills

  • Compliance with health and safety regulations
  • Team collaboration
  • Technical problem solving
  • Cost analysis and reduction techniques
  • Budgets
  • Crisis management and response
  • Customer service
  • Dispute resolution
  • Vendor relationship management
  • Leadership in fast-paced environments

Work Experiences

  • Conducted quarterly evaluations of household staff, providing clear feedback and development plans that improved performance by 49% in 2017.
  • Delivered exceptional customer service.
  • Authored and updated the household manual, outlining best practices for staff that resulted in a 23% reduction in procedural errors.
  • Transported SAP to several months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Demonstrated products and services to initiative groups in order to increase program and initiative target achievement.
  • Collaborated with health professionals to create detailed care plans for residents with unique medical needs, increasing health outcomes and satisfaction rates by 24%.
  • Achieved a 62% improvement in satisfaction scores.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Aiming to enhance risk mitigation strategies.
  • Clear understanding of performance reporting and cross-functional collaboration as well as performance reporting training.
  • Maintain up-to-date knowledge of Phoenix-area resources, programs, and community events in order to better serve everyone.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at minimizing waste.
  • Accomplished Assistant Home Manager with advanced skills in budget control, having successfully identified cost-saving opportunities to reduce operational costs by $4 annually.
  • Advanced skills in budget control.
  • Assistant Home Manager with a focus on process optimization.
  • Achieved a 80% improvement in staff onboarding time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Introduced team-building initiatives that improved staff retention by 80% over three years.
  • Introduced energy-saving practices, leading to utility cost reductions of $13 over a 11-month period.
  • Collaborated with team of 15 in the development of method.
  • Developed daily operational checklists that led to a 16% reduction in overlooked tasks, ensuring higher quality service.
  • Created a resident feedback system that improved service ratings by 49% and directly informed service development.
  • Documented and resolved program which led to procedure.
  • Developed and implemented individualized care plans in line with each resident’s needs, improving quality of care ratings by 80%.
  • Trained and mentored 16 new team members, improving onboarding times by 42% and increasing overall team efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully completed risk assessments, reducing workplace incidents by 61% through proactive mitigation strategies.

Affiliations

  • National Certification Council for Activity Professionals (NCCAP)
  • National Association of Residential Care Facilities (NARCF)
  • American Association of Health Care Administrative Management (AAHAM)
  • American Assisted Living Nurses Association (AALNA)
  • Compliance and Regulatory Affairs Professional Program
  • Institute of Certified Professional Managers (ICPM)
  • International Council of Nurses
  • American Marketing Association
  • Lions Club
  • American Society of Safety Professionals

Certifications

  • ServSafe
  • Certified Direct Support Professional (DSP) - metric
  • National Association of Long Term Care Administrator Boards (NAB) Certification
  • Certified Public Accountant
  • Certified Homemaker-Home Health Aide - metric
  • Certified Home Health Aide (CHHA) - standard
  • Certified Residential Manager (CRM) - Summit Group
  • Certified Patient Care Technician (CPCT/A) Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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