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Skills

  • Pharmacy operations management
  • Medical inventory management
  • Multidisciplinary Team Coordination
  • Operational efficiency improvement
  • Patient Adherence Optimization
  • Accreditation coordination
  • Staff management
  • Relationship building and retention
  • Patient education and counseling
  • Healthy meal preparation

Work Experiences

  • Achieved zero compliance-related staff disruptions.
  • Achieved a 66% increase in claims processing efficiency.
  • Collaborated with IT to streamline and automate patient intake workflows, reducing administrative load by 69%.
  • Achieved a 39% improvement in patient outcomes.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Cut drug procurement costs by $2 annually.
  • Collaborated with pharmaceutical vendors.
  • Cut down response time by 57%.
  • Addressed issues before regulatory inspections.
  • Achieved 23% revenue growth.

Summaries

  • Exceptional communicator and proven problem solver.
  • Accomplished Medical Manager.
  • A gifted individual who speaks 17 languages fluently.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Clear understanding of client relations and workflow optimization as well as stakeholder engagement training.
  • Achieved full compliance for CPA.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Medical Manager with expertise in vendor negotiations, saving the organization $13 over several months by securing the best pricing for essential medical products.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved standard which led to category.
  • Developed and implemented training programs for 17 medical staff on the usage of new EMR systems, boosting accuracy and reducing documentation errors by 37%.
  • Introduced a patient feedback program which increased patient satisfaction scores by 20%, driving a reduction in negative patient interactions.
  • Spearheaded the development of quality control procedures which resulted in a PMP with zero compliance violations.
  • Achieved 42% reduction in medical supply expenditures by negotiating more favorable contracts with key vendors.
  • Resolved product issue through consumer testing.
  • Analyzed feedback from performance metrics, applying the insights to improve team productivity by 18% and care outcomes.
  • Led a healthcare marketing campaign aimed at patient education, increasing patient engagement and awareness of services by 38%.
  • Introduced evidence-based clinical guidelines to standardize patient care, reducing variations in treatment and improving care outcomes by 52%.
  • Oversaw the deployment of Tableau, reducing HEDIS reporting time by 57% and improving department compliance reports.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • International Association of Healthcare Professionals (IAHCP)
  • Society of Women Engineers
  • Toastmasters
  • American College of Medical Practice Executives (ACMPE)
  • Lions Club
  • Health Information and Management Systems Society (HIMSS)
  • Association of Healthcare Administrative Professionals (AHCAP)
  • American College of Physician Executives (ACPE)
  • Association for Supply Chain Management (APICS)

Certifications

  • Health Insurance Specialist Certification – 2018 from metric
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • CompTIA Security+
  • Patient Safety Certification – 2023 by category
  • Microsoft Certified Systems Engineer (MCSE)
  • Accreditation Certification from The Joint Commission – 2020
  • Salesforce
  • ServSafe
  • Certified Compliance & Ethics Professional (CCEP) – Health Care Compliance Association (HCCA)
  • Lean Six Sigma Green Belt Certification – 2018 for Healthcare Process Optimization

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