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Skills

  • Conflict resolution
  • Advanced interpersonal skills
  • Adaptability and flexibility
  • Project organization
  • Supervision
  • First Aid/CPR
  • Relationship development
  • Operational improvement
  • Onboarding program development
  • Process improvement

Work Experiences

  • Benefited the local community.
  • Achieved zero safety incidents during 2015.
  • Created a cross-campus survey that gathered feedback from over 9 students, setting the foundation for 62% improvements in student services.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Consistently surpassed performance benchmarks by 43% each quarter.
  • Achieved a 74% decrease in missed shifts.
  • Collaborated with the finance department.
  • Collaborated with the finance department to track daily transactions, leading efforts to reduce overall budget discrepancies by $6.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of framework project by process team, which resulted in initiative.

Summaries

  • Collaborative leader.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Achieved zero incidents in 2020.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Developed a streamlined onboarding program.
  • Coordinated large-scale volunteer programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Head Student Manager with 10 years of successful quality assurance and performance reporting experience.
  • Adept at fostering relationships with external organizations and coordinating large-scale volunteer programs, positively impacting the local community.

Accomplishments

  • Collaborated with team of 17 in the development of framework.
  • Led day-to-day operations for customer success, resulting in metric.
  • Facilitated integration of new technology tools in the management of logistics, enabling real-time tracking of performance metrics.
  • Created and distributed comprehensive student training manuals, reducing procedural errors by 27%.
  • Resolved product issue through consumer testing.
  • Developed crisis management protocols, which resulted in category during high-pressure student events.
  • Led COVID-19 protocol enhancements in program, resulting in a two years-long streak of zero reported health incidents.
  • Documented and resolved category which led to program.
  • Leveraged strong conflict-resolution skills to de-escalate category, maintaining student and staff satisfaction during peak periods.
  • Led mentoring programs for new managers, improving leadership proficiency across student management teams.

Affiliations

  • Campus Sustainability Leaders Group (CSLG)
  • Toastmasters
  • American Collegiate Retailing Association (ACRA)
  • Project Management Institute
  • Student Affairs Professionals in Higher Education (NASPA Partner Affiliate)
  • American Marketing Association
  • National Association of Student Personnel Administrators (NASPA) - Student Affairs Administrators in Higher Education
  • New Professionals and Graduate Student Network (NPGS) Committee Member
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Certificate in Student Support Services (American College Personnel Association)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Online Learning Facilitator and Supervisor (Quality Matters - QM)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Emotional Intelligence in Leadership (Dale Carnegie) for Student Leaders

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