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Skills

  • Document discrepancy resolution
  • Automated document submission tools
  • Organization
  • Deep knowledge of bankruptcy processes
  • Credit analysis and evaluation
  • Customer relationship management
  • Conflict resolution skills
  • Pipeline management
  • Adaptability to regulatory changes
  • Problem resolution

Work Experiences

  • Achieved Excellence Award for processing 18 loans per month with zero compliance errors, demonstrating attention to detail and strong time management.
  • Conducted employment verifications for borrowers.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Oversaw the delivery of program project by procedure team, which resulted in method.
  • Achieved 74% above targets.
  • Collaborated directly with underwriters.
  • Assisted in training junior loan processors.
  • Collected and reviewed supporting documents.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with underwriting teams.

Summaries

  • Achieved a 20% reduction in approval delays.
  • Achieved a 61% reduction in production times.
  • Adaptable Loan Processor.
  • Achieved 37% productivity improvement.
  • Audited files for regulatory compliance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Collaborated with underwriting teams.
  • Consistently exceeded monthly closing goals by 68%.
  • Achieved a 23% reduction in loan file backlog during peak seasons.
  • Conducted thorough loan document audits.

Accomplishments

  • Increased pipeline efficiency by developing a task prioritization framework, improving loan completion speed by 60%.
  • Utilized category to automate loan file tracking, improving project management by 62%.
  • Resolved product issue through consumer testing.
  • Implemented quality control procedures to verify documents, resulting in a 42% increase in file accuracy.
  • Decreased loan closing times by introducing digital document submission, improving speed-to-close by 81%.
  • Recognized for achieving 37% error-free loan files, maintaining regulatory compliance in document processing.
  • Enhanced document review processes to identify missing appraisal or insurance data, reducing denial rates by 40%.
  • Recognized for superior client support, reducing loan approval processing delays by 4 days on average.
  • Conducted detailed loan file audits, identifying 14 potential compliance issues and ensuring resolution before closing.
  • Prepared timely responses to client and broker inquiries, improving customer satisfaction by 26%.

Affiliations

  • National Association of Realtors (NAR)
  • American Medical Informatics Association
  • National Association of Social Workers
  • American Association of Commercial Lenders (AACL)
  • Loan Quality Initiative Specialist Training - 2017
  • International Council of Nurses
  • National Association of Mortgage Processors (NAMP)
  • Jaycees
  • International Association of Administrative Professionals
  • Institute of Real Estate Management (IREM)

Certifications

  • Certified Public Accountant
  • U.S. Department of Housing and Urban Development (HUD) Mortgage Quality Assurance Certification
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Financial Services Auditor (CFSA)
  • Home Mortgage Disclosure Act (HMDA) Training Certification
  • Fair Housing & Fair Lending Certification
  • Certified Residential Underwriter (CRU)
  • Certified Credit and Loan Processing Specialist (CLP)
  • Fannie Mae Loan Processing Systems Certification

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