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Skills

  • Insurance verification and billing accuracy
  • Relationship development
  • Patient education and communication
  • Problem resolution
  • Operational improvement
  • Onboarding and Training of Healthcare Staff
  • Patient no-show reduction strategies
  • Communications
  • Program equipment
  • Medical billing code accuracy

Work Experiences

  • Assisted in creating budget reports.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Achieved results within 10 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Easily interacted and communicated with department personnel and the general public.
  • Analyzed departmental workflows.
  • Assisted in creating budget reports that identified 17 areas for cost savings, contributing to a reduction of over $13 in operational expenses.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 11 hours.
  • Answered inquiries promptly.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated performer with experience processing subpoenas and court orders.
  • Decreased billing rejections by 59%.
  • Boosted patient engagement.
  • Assisted with patient intake procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 33% increase in patient participation.
  • Assisted leadership with strategic resource allocation.

Accomplishments

  • Managed the integration of new EHR software, successfully transitioning 16 departments and enhancing overall clinic performance by 19%.
  • Monitored the integrity of over 10 patient records, ensuring compliance with federal and state guidelines while streamlining access for healthcare providers.
  • Prepared detailed reports on operational performance, which provided insights that helped top management make informed decisions that boosted productivity by 29%.
  • Led a cross-functional initiative to implement HubSpot to improve both patient and staff workflows, resulting in a 40% increase in daily appointment capacity.
  • Collaborated with clinical staff to ensure consistent and accurate data entry into the EHR system, reducing medical record discrepancies by 48%.
  • Redesigned ongoing training programs for healthcare administration staff, improving certification pass rates by 33% over the past year.
  • Facilitated communication between medical providers and insurance companies, leading to a 41% improvement in claim approval rates.
  • Recipient of Innovation Award for streamlining clinic operations, reducing patient wait times by 45% and improving overall patient satisfaction.
  • Successfully trained 6 administrative interns on handling sensitive data while adhering to healthcare privacy regulations.
  • Managed over 14 patient records efficiently while ensuring strict adherence to HIPAA regulations, reducing data retrieval times by 25%.

Affiliations

  • Society for Public Health Education (SOPHE)
  • Student Chapter - Healthcare Leadership Alliance (HLA)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Medical Group Management Association (MGMA)
  • Student Member - Association of Clinical Research Professionals (ACRP)
  • Project Management Institute
  • Medical Reserve Corps (MRC) - Denver
  • American College of Healthcare Executives (ACHE)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Marketing Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Physician Practice Manager (CPPM)
  • Healthcare Technology Implementation Certification 2021
  • CompTIA Security+
  • Certified Professional in Patient Safety (CPPS)
  • Health Information Privacy and Security Specialist (CHIPSS) Certification
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Health Information Technology for Economic and Clinical Health Act (HITECH) Certification
  • CompTIA Network+
  • Healthcare Project Management Professional (PMP)

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