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Skills

  • Customer service
  • Itineraries
  • Supervision
  • Bespoke destination wedding planning
  • Process improvement
  • First Aid/CPR
  • Relationship development
  • Destination partnership liaising
  • Organization
  • Client engagement strategies

Work Experiences

  • Boosted client satisfaction rates to 29%.
  • Spoke with people traveling to high-risk areas like Seattle and Chicago about security concerns and protocols.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Achieved zero travel delays for over 13 multinational accounts.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 6% increase in repeat business.
  • Championed a data-driven approach to identify travel trends.
  • Achieved Top Performer for excellence in customer service.
  • Achieved a 14% retention increase for high-value loyal customers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 18 calls per two years to help customers with their questions and concerns.

Summaries

  • Achieved 23% growth in luxury sector sales.
  • Collaborated with tourism boards to create exclusive travel offerings, achieving 29% growth in luxury sector sales over three years.
  • Achieved a 29% satisfaction rating.
  • Award-winning Senior Travel Agent recognized for delivering seamless end-to-end service, ensuring 100% client satisfaction in luxury travel experiences.
  • Consistently exceeds sales targets by 22% with a thriving portfolio of both corporate and leisure clients by leveraging market insights and upselling opportunities.
  • Achieved satisfaction rates of 64%.
  • Strengths in cross-functional collaboration and process improvement backed up by Travel and Hospitality training.
  • Boosted department efficiency.
  • Achieved savings of 56% on corporate travel expenses.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.

Accomplishments

  • Guided high-profile clients through advanced concierge services, ensuring all travel, transportation, and accommodation requests were flawlessly executed.
  • Resolved over 18 travel disputes, retaining a client satisfaction rate of 62% in annual feedback surveys.
  • Organized bespoke packages for corporate incentive travel, increasing revenue by 39% and enhancing brand partnerships.
  • Documented and resolved standard which led to initiative.
  • Achieved a Six Sigma in luxury travel consultation, recognized by industry-leading professionals for superior service delivery.
  • Implemented post-journey feedback mechanisms that increased overall customer satisfaction ratings by 60%.
  • Collaborated with team of 8 in the development of metric.
  • Offered 24/7 international client support, handling urgent travel arrangement modifications, leading to a 76% decrease in unresolved client complaints.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced self-service booking tools that cut down administrative time by 67%, enhancing overall client experience.

Affiliations

  • Airlines Reporting Corporation (ARC) Certified Travel Professional 2020
  • Sustainable Travel International (STI)
  • Meeting Professionals International (MPI)
  • Freemason
  • Global Travel Management Society (GTMS)
  • Society for Incentive Travel Excellence (SITE)
  • International LGBTQ+ Travel Association (IGLTA)
  • Society of Women Engineers
  • Professional Travel Bloggers Association (PTBA)
  • Lions Club

Certifications

  • Project Management Professional (PMP)
  • Certified Group Travel Coordinator - procedure
  • Salesforce
  • Apple Certified Associate (ACA)
  • SEO for Travel Marketing Certification - Adobe Creative Suite
  • ServSafe
  • Certified Destination Wedding Coordinator - process
  • Global Business Travel Professional (GBTP) - method
  • Certified Tour Professional (CTP) – process
  • IATA Dangerous Goods Regulations Certification

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