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Skills

  • Account management for high-profile clients
  • Client amenities
  • Project organization
  • Client relationship management
  • High-value client retention strategies
  • Hotel accommodations
  • Overseas tours
  • Communications
  • Marketing
  • Conflict resolution

Work Experiences

  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Analyzed seasonal travel trends and adjusted pricing strategies in real time, increasing offseason travel bookings by 69%.
  • Coordinated local arrangements.
  • Collaborated with a team of travel specialists to achieve President's Club, recognizing excellence in customer service in the 2020 travel season.
  • Coordinated lodging, entertainment, and team activities.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Championed a data-driven approach to identify top travel trends, resulting in the creation of new tours and packages that increased total department sales by $4.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 6% increase in repeat business.
  • Championed a data-driven approach to identify travel trends.
  • Achieved a 14% retention increase for high-value loyal customers.

Summaries

  • Consistently develops international supplier networks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Contributed to luxury travel planning.
  • Applied knowledge of worldwide travel regulations.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently recognized for leadership.
  • Achieved a 29% increase in positive client feedback.
  • Consistently recognized for leadership in driving customer satisfaction up by 63% via a structured, data-driven approach to post-travel feedback.

Accomplishments

  • Sold and arranged complex multi-destination tour packages exceeding 15 travel days, catered specifically to high-net-worth individuals.
  • Elicited Jira-based sales tracking, which helped the team identify new revenue streams and boost conversion rates by 63%.
  • Negotiated partnerships with travel insurance providers, resulting in exclusive policy offerings for high-value accounts.
  • Resolved product issue through consumer testing.
  • Successfully exceeded sales targets by 29% over a 2016 period through tailored travel packages and cross-selling premium options.
  • Designed and implemented fully customized group tours, navigating complex international itineraries for VIP clients in exotic locations like Seattle.
  • Effectively collaborated with stakeholders to streamline travel processes, reducing client booking times by 75%.
  • Achieved a Six Sigma in luxury travel consultation, recognized by industry-leading professionals for superior service delivery.
  • Documented and resolved standard which led to initiative.
  • Developed and presented sales forecasts by analyzing historical travel data, improving the accuracy of revenue predictions by 71%.

Affiliations

  • American Marketing Association
  • American Society of Travel Advisors (ASTA)
  • Institute of Travel & Tourism (ITT)
  • Global Travel Management Society (GTMS)
  • American Business Travel Association (ABTA)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • National Association of Career Travel Agents (NACTA)
  • Travel Technology Initiative (TTI)

Certifications

  • SEO for Travel Marketing Certification - Adobe Creative Suite
  • Global Business Travel Professional (GBTP) - method
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Corporate Travel Executive (CCTE) – system
  • Certified Meetings Professional (CMP) – Events Industry Council
  • Travel Marketing Professional (TMP) – system
  • Professional in Destination Management (PDM) - initiative
  • Certified Incentive Travel Specialist (CIS) - framework
  • International Air Transport Association (IATA) Professional Travel Agent Certification

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