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Skills

  • Floor layout reorganization
  • Closing procedures leadership
  • Health and safety standards compliance
  • Team building
  • Problem resolution
  • MS Office
  • Communication skills
  • Conflict resolution
  • Customer satisfaction tracking
  • Employee performance evaluation

Work Experiences

  • Collaborated with method customers to determine their needs and deliver framework service.
  • Transported Workday to the past year customer locations.
  • Conducted daily pre-shift walk-throughs.
  • Acted as the primary liaison between floor teams and kitchen staff, reducing miscommunications and improving serving accuracy.
  • Available for extra coverage when needed.
  • Boosted dining capacity by managing immediate table resets and side stations, allowing an additional 3 guests to be seated during peak hours.
  • Helped customers with take-out orders.
  • Aligned with industry safety standards.
  • Achieved a 69% increase in table availability.
  • Balanced the sanitation of high-traffic areas while supporting servers during peak dining times, resulting in 17% fewer customer complaints.

Summaries

  • Food safety and industry best practices are second nature to her.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Collaborated with management to successfully implement layout changes that improved guest experience and staff efficiency by 53%.
  • Achieved operational efficiency.
  • Adept at bridging communication between teams.
  • Collaborated with servers and kitchen staff.
  • Boosted guest satisfaction.
  • Achieved a 61% improvement in guest feedback.
  • Balanced sanitation and customer service.

Accomplishments

  • Implemented time-saving techniques that resulted in a 52% decrease in the time needed to reset tables, increasing overall customer satisfaction.
  • Enabled increased seating opportunities by overseeing quick turnaround of high-demand tables and alerting servers of accommodation options for walk-in customers.
  • Led kitchen-to-restaurant communication to expedite turnover and enhance dining flow, reducing wait times by 59% during peak hours.
  • Documented and resolved procedure which led to program.
  • Mentored junior bussers, focusing on effective customer interaction and workload management, boosting overall team morale and service quality.
  • Developed new table turnover procedures to reduce reset times during peak hours, increasing available seating by 84% per hour.
  • Directed all closing procedures, ensuring restaurant cleanliness and readiness for the following day, while securing inventory across side stations.
  • Led the setup and breakdown of daily front-of-house operations, facilitating dining for up to 16 guests during daily high-traffic meal periods.
  • Balanced high-speed service and attentive cleanliness monitoring, leading to 47% in customer satisfaction surveys mentioning 'spotless dining area.'
  • Collaborated with service staff to reshuffle seating plans for last-minute parties of 10+ people, ensuring successful seating through proactive table management.

Affiliations

  • Professional Waitstaff and Busser Organizations
  • National Association of Social Workers
  • Customer Service Institute of America (CSIA)
  • American Society of Safety Professionals
  • Freemason
  • International Society of Foodservice Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • Restaurant Leadership Conference Attendee
  • Society of Food Hygiene and Technology (SOFHT)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • CompTIA Security+
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Cisco Certified Network Associate (CCNA)
  • Personal Protective Equipment (PPE) Awareness Certification for Restaurant Workers
  • Hazard Analysis Critical Control Point (HACCP) Certification
  • Conflict Resolution Certificate for Hospitality Professionals
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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