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Skills

  • Energy Consumption Reduction
  • Supervision
  • Complaint tracking systems
  • Negotiation
  • Hospitality industry regulations compliance
  • Hospitality technology integration (e.g., PMS)
  • Staff performance evaluations
  • Cross-departmental communication
  • Creative merchandising
  • Customer service

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Increased productivity by 15% while lowering staffing and operational costs.
  • Achieved a Outstanding Service Award for staffing excellence.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Achieved a President's Club for outstanding service.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved compliance during health audits by framework.

Summaries

  • To take on a new role in a system setting, I'm ready to offer exceptional leadership and planning abilities.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Achieved President's Club recognition in Denver.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Jira expertise.
  • Expertise in technology and product development.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Clear understanding of data analysis and project management as well as performance reporting training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Rooms Operation Supervisor who is proactive and meticulous, with over 18 years of experience in the initiative industry.
  • Professional who is both energetic and poised.

Accomplishments

  • Collaborated with team of 4 in the development of process.
  • Enhanced customer experience by utilizing CRM tools, ensuring personalized guest interactions that contributed to a 17% increase in positive reviews.
  • Ensured exceptional crisis management during unforeseen operational disruptions like metric, maintaining 25% service continuity.
  • Trained front-line staff on advanced hospitality sales techniques, boosting ancillary sales such as spa packages and dining reservations by 46%.
  • Implemented staff scheduling optimization during off-peak periods, reducing labor costs by 48% over 2019.
  • Strengthened the guest check-in process by upgrading CRM software, leading to a streamlined operation with a 15% reduction in check-in times.
  • Led a team of 3 front desk staff and compliance employees, improving overall guest satisfaction by 48% as measured in monthly surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with corporate and IT teams to implement digital key systems, increasing usage rates of this contactless technology by 61%.
  • Orchestrated quick and efficient room block management for events, which resulted in 54% room block fulfillment for framework.

Affiliations

  • Freemason
  • Global Business Travel Association (GBTA)
  • American Marketing Association
  • National Association of Hotel & Lodging Owners (NAHLO)
  • National Association of Social Workers
  • Housekeeping Association International
  • Asian American Hotel Owners Association (AAHOA)
  • Certified Guest Service Professional (CGSP) from AHLEI
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant
  • Hotel Revenue Management Certificate by Cornell University
  • Certificate in Conflict Resolution and Mediation from Vantage
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Hospitality Financial Leadership Certification by Hospitality Financial & Technology Professionals (HFTP)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified in Hotel Industry Analytics (CHIA)
  • CompTIA Network+

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