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Skills

  • Category equipment
  • Project management
  • Achieving key performance indicators (KPIs)
  • Project organization
  • Loan account management
  • Team management
  • MS Office
  • Networking with external financial aid organizations
  • Client needs assessment
  • Process improvement

Work Experiences

  • Collaborated with Ironclad Systems to integrate new customer relationship software, reducing response times by 82%.
  • Looked for industry trends on social media and through online sources.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 68% client enrollment in financial hardship programs.
  • Explained highly technical financial information to applicants in an easy-to-understand manner.
  • Assisted 14 borrowers.
  • Achieved outstanding student loan recovery efforts.
  • Acted as a liaison between students and lenders.
  • Oversaw the delivery of standard project by procedure team, which resulted in standard.
  • Contributed to the recovery of $18 in outstanding debt.

Summaries

  • Adept at using automation.
  • Student Loan Counselor with 9 years of successful budget management and strategic planning experience.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • All credit procedures are well-understood.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bilingual Loan Specialist with 3 years of experience processing loan applications and negotiating payments.
  • Over 16 years of experience assisting clients, scheduling payments, and reviewing credit histories.
  • Strengths in project management and process improvement backed up by Banking and Financial Services training.
  • Consistently identified discrepancies in loan applications.
  • Achieved total debt relief of $11.

Accomplishments

  • Conducted financial literacy workshops for a range of students and parents, improving student repayment understanding by 47%
  • Generated periodic federal reports ensuring that all financial aid activities complied with Department of Education guidelines.
  • Improved speed and efficiency of eligibility processing by 62% through the adoption of new electronic document submission tools.
  • Developed a new borrower tracking system using Workday, reducing manual processing time by 66%.
  • Assisted over 18 borrowers with establishing personalized repayment plans, tailored for meeting long-term financial goals.
  • Provided loan counseling to 9 students, reducing default rates by 65% over one year.
  • Streamlined the financial aid consultation process, reducing total consultation time by the past year hours per borrower.
  • Orchestrated large-scale default prevention campaigns, resulting in a 52% reduction in default rates for at-risk borrowers.
  • Collaborated with team of 3 in the development of method.
  • Improved the student loan approval rate by 71% through the successful integration of standard.

Affiliations

  • Student Loan Management & Counseling Professionals Group
  • Freemason
  • Jaycees
  • Project Management Institute
  • Financial Counseling and Education Association
  • Public Service Loan Forgiveness (PSLF) Coalition Network
  • Student Loan Professionals Community Forum
  • American Medical Informatics Association
  • National Foundation for Credit Counseling (NFCC)
  • Certified Student Loan Counselor (CSLC) – PMP Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Financial Coaching Certification (Association for Financial Counseling & Planning - AFCPE)
  • Income-driven Repayment Strategy Certification (Student Loan Servicing Alliance)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Fraud Examiner - Special Focus on Financial Aid (Association of Certified Fraud Examiners)
  • ServSafe
  • Project Management Professional (PMP)
  • Student Loan Servicing Specialist (National Association of Student Financial Aid Administrators)
  • Certified Education Finance Specialist (CEFS - National Education Financial Services)

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