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Skills

  • Operations management
  • Audit Procedures
  • Territory Sales Experience
  • Communications
  • Kennel cleaning and sanitizing methods
  • Heavy lifting
  • Contract auditing
  • Bill processing
  • Investigative research
  • Excellent communication

Work Experiences

  • Recommendation
  • Advised
  • Started it.
  • Was in charge of all tasks delegated to me, including performance reporting and team leadership.
  • Responded quickly to customer concerns and resolved method issues using process improvement and quality assurance.
  • Finished process of project, which resulted in initiative.
  • On-site training was provided by me.
  • Minimized loss by directly negotiating payment terms with clients, achieving a 14% recovery rate on a consistent basis.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Got better.

Summaries

  • Innovative
  • Account Service Manager is a hardworking and dependable Account Service Manager who excels at stakeholder engagement and risk assessment.
  • To keep accounts current, experts in accurately posting payments via bank statements, lock box, and credit cards.
  • Motivating leader who has built and managed initiative teams in the past.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communicative and team-oriented, with SAP expertise.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Mediated between internal and external vendors, decreasing supply chain delays by 18% and improving client delivery timelines.
  • Guided customer success in executing key account growth strategies, resulting in 69% increase in average revenue per account.
  • Identified key improvement areas for underperforming accounts, driving a 27% increase in satisfaction rates within several months.
  • Resolved customer service escalations with a 19% success rate, significantly contributing to overall client satisfaction scores.
  • Executed cross-sell and upsell strategies that increased average client spend by 57% over 2016, contributing to annual revenue targets.
  • Utilized Adobe Creative Suite for project management to align cross-functional teams, improving collaborative efforts and reducing project delays by 68%.
  • Collaborated with product development teams to tailor solutions for clients, boosting satisfaction scores by 26% in post-implementation surveys.
  • Worked with the sales team on nurturing campaigns, which led to an increase of 28% in cross-sell opportunities and success rate.
  • Mentored junior account managers, enabling them to exceed their KPIs consistently by achieving an average of 66% higher in customer retention.
  • Implemented automated tracking of client interactions, which led to a 58% reduction in time spent on manual updates and improved client response times.

Affiliations

  • Certified member, The Customer Relationship Association (CRA)
  • Attendee, Annual CRM and Customer Experience Conference
  • Contributor, Upselling and Cross-Selling Excellence Association
  • Attendee, Customer Experience Leaders Conference 2019
  • Member, Strategic Accounts Association (SAA)
  • Participant, Client Retention & Loyalty Symposium
  • Active participant, Account Management Excellence Forum
  • Member, Customer Service Professional Network (CSPN)
  • Affiliate, Business Relationship Management Institute (BRMI)
  • Member, Customer Success Association (CSA)

Certifications

  • Certified in Strategy & Competitive Analysis (CSCA) by IMA
  • Customer Success Manager Certified Level 2 by SuccessCOACHING
  • Certified Sales Operations Professional (CSOP) by Sales Ops Central
  • Contact Center Manager (CCM) Certification by ICMI
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • Professional in Business Process Management (PBPM) Certification
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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