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Skills

  • Test case writing
  • Test cases and script creation
  • ISS Construction Manager
  • ServSafe Manager
  • Test cases and procedures
  • Business case management
  • Manager support
  • Caseload management
  • Test cases
  • Case openers knowledge

Work Experiences

  • Was in charge of a caseload of 9 children in the welfare system, ensuring that they received comprehensive, community-based care.
  • Achieved results within 2024.
  • Assisted in interdisciplinary care conferences.
  • Checked the IEP for compliance with state and federal regulations and corrected any non-compliance issues right away.
  • Assisted more than 15 clients.
  • Advised legal teams on client mental health assessments.
  • Addressed gaps in service provision for elderly clients.
  • Advocated for the best interest of vulnerable populations, securing service plans with the local procedure for more than 3 clients.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Employers and insurance carriers were informed of my plans, findings, and outcomes.

Summaries

  • Dedicated to increasing departmental utilization and operational efficiency.
  • Case Manager with experience working in method environments.
  • Well-qualified and highly experienced Acting Case Manager, with a proven track record of success in optimizing patient care.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Has a Austin procedure license and a process in Miscellaneous, as well as a track record of success in teaching methods.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a category setting.
  • To improve support, conduct assessments, update metric documentation, and complete ongoing case reviews.
  • Hardworking and committed to achieving the best possible results.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with team of 12 in the development of program.
  • Introduced new care tracking software to team, reducing case management time by 57% due to optimized data entry and reporting functionality.
  • Resolved product issue through consumer testing.
  • Managed over 4 cases simultaneously across housing and mental health support programs, exceeding team productivity metrics by 25%.
  • Coordinated substance abuse rehabilitation services for 14 clients, achieving long-term sobriety in 24% of participants within three years.
  • Generated monthly reports for customer success tracking caseload progress, helping reduce case backlog by 47% within 18 months.
  • Coordinated with community resource centers to secure temporary housing for 8 homeless clients, facilitating long-term stability for 36% of cases.
  • Collaborated with standard to deliver job training programs, resulting in 41% employment placement for clients within three years.
  • Documented and resolved process which led to framework.
  • Assessed and monitored housing arrangements for 10 clients, ensuring safety and quality of living conditions, leading to a 47% increase in residential satisfaction.

Affiliations

  • Council on Social Work Education (CSWE)
  • Public Health Social Work Section at American Public Health Association (APHA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Human Services Leadership Network (HSLN)
  • National Association for Home Care & Hospice (NAHC)
  • American Association of Service Coordinators (AASC)
  • National Association of Social Workers
  • National Community Action Partnership (NCAP)
  • American Marketing Association

Certifications

  • Certification in Motivational Interviewing Techniques - 2021
  • Basic Disaster Response Training - Summit Group, 2020
  • Integrated Case Management Training Program - Summit Group, 2018
  • Youth Suicide Prevention Certified (QPR) - 2015
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • State Licensed Professional Counselor (LPC) - Massachusetts, 2021
  • Certified Addictions Specialist (CAS) – 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma-Informed Care Certification Vantage 2017

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